Across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
The Harborview Adult Medicine Clinic has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full-Time, Day Shifts). The Patient Services Specialist (PSS) for the Adult Medicine Clinic is responsible for patient intake & discharge for the clinic, maintaining appointment schedules, answering & triaging telephone calls, coordinating service billing and interacting professionally with patients and their representatives, as well as with other internal/external staff.
General PSS Duties include:
• Greet patients and families. • Ensure positive and professional first impression of the clinic. • Maintain pleasant atmosphere of waiting areas. • Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to assure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information. • Advocate for the patient/family by locating appropriate staff to address concerns. • Provide telephone screening of patient medical problems and severity of condition. • Triage patient telephone calls to clinical staff by determining the nature of the issue and initiate emergency procedure if and when necessary. • Demonstrate proactive, professional communication across and within department to facilitate smooth workflow, and to ensure department is positively represented throughout the organization • Perform cashiering duties for patient co-payments, when appropriate.
Customer Service and Team Behaviors:
• Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting. • Greet patient and family with a smile; communicate pleasantly and in manner that optimize patient privacy. • Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation. • Appropriately direct patients and others to other departments across the medical center. • Act promptly and effectively during an emergency situation. • Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements. • Apply appropriate policies, procedures, protocols, and standards of practice in performing duties. • Support development of clinic and divisional efficiency and effectiveness. • Demonstrate support for clinic and divisional policies and procedures. • Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines. • Arrange for patient transportation to outside facilities; request patient transportation within facility and escort patients to various treatment areas (if needed).
• Schedule appointments for patients, and order interpreter when appropriate. • Serve as point of contact for patient financial registration. Verify accuracy of patient information and assign appropriate payor plans. • Perform basic financial eligibility screening, verify patient’s health plan & primary care provider, and follow managed care protocols. Complete Medicare as a Secondary Payor form and obtain necessary signatures for consents. • Process paperwork for patient check-in and check-out.
• Perform office tasks as needed including distribution of mail, creation of clinic-specific patient packets, and processing loose medical records papers. • Maintain and use supplies and equipment in a cost-effective manner. • Respond to inquiries by the appropriate route (telephone, fax, or email) and route to the appropriate individual.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.