Department: Fraternity & Sorority Life Salary/Grade: EXS/5
Northwestern University is looking for an experienced, innovative, culturally competent, student-centered administrator to serve as the Chapter Operations Specialist for Fraternity & Sorority Life. Alongside the full-time professionals working with Northwestern University’s fraternity and sorority community, this position will be the advisor to one or more councils and provide chapter support through a chapter coaching model. Beyond council and chapter advising, the Specialist will focus on providing support alongside the Director to stakeholder management strategies to include chapter advisors and campus partners in helping to support operations for chapters and councils. This position reports to the Director of Fraternity & Sorority Life. This position is a member of the Campus Life team composed of three departments: Fraternity & Sorority Life, Leadership Development & Community Engagement, and Student Organizations & Activities.
Please Note: Willingness to work flexible hours, including nights and weekends when needed.
Key Relationships: The staff in Fraternity and Sorority Life are expected to develop and maintain strong and effective working relationships with the staff from Campus Life, Community Standards, Counseling and Psychological Services (CAPS); Residential Services; Campus Inclusion and Community; Health Promotion & Wellness; fraternity and sorority alumni volunteers; fraternity and sorority headquarters/national boards; and other staff in the Division of Student Affairs. Fraternity & Sorority Life reports to the Executive Director of Campus Life.
Provide guidance to chapters and councils at Northwestern University particularly in the areas of anti-racism, membership recruitment and education, leadership development and community engagement, risk management, social justice education, problem resolution, and community building.
Partner with stakeholders to create positive, strategic relationships with students and families, campus partners, international headquarters, alumni, vendors, professional associations, and the City of Evanston including assisting with chapter establishment or re-establishment processes.
Assist in the coordination of thematic programmatic/educational initiatives
Attend appropriate fraternity and sorority functions and campus events to maintain visibility/approachability.
Supervise graduate assistant/intern (when available) or participate in departmental/campus-wide committees as needed
Establish, disseminate, and interpret University policies and procedures as they pertain to the fraternity and sorority community at Northwestern University.
Participate in on-going strategic planning process and develop long-term goals and annual objectives related to Fraternity & Sorority Life and Campus Life
Regularly assess needs, satisfaction and learning outcomes of members of fraternities and sororities.
Performs other duties as assigned.
Master's degree in college student personnel services, higher education or other relevant discipline required.
Minimum of two years’ full-time experience in fraternity and sorority life at a college/university required.
Experience in stakeholder relations/management related to fraternities and sororities
Strong advising skills and demonstrated experience in establishing and maintaining positive working relationships with fraternity and sorority governing councils, executive boards, and chapter leaders, as well as alumni volunteers.
Knowledge of issues and challenges facing undergraduate students in general and members of fraternities and sororities in particular.
Ability and willingness to function as a member of a team.
Excellent written and oral communication skills
Minimum Competencies: (Skills, knowledge, and abilities.)
Trains students for current assignment and leadership positions and develops them as leaders; uses feedback and personal example to encourage higher performance
Facilitates open and effective communication, cooperation and teamwork within and outside of one's own team; respects the needs and contributions of others.
Communicates effectively one-to-one, in small groups and in public speaking contexts; writes precise, well-organized emails, letters and proposals while using appropriate vocabulary and grammar.
Creates an environment of understanding and acceptance; solicits input from a wide variety of people and functions; challenges organizational policies and practices that may be exclusionary.
Effectively performs duties and responsibilities; displays attention to detail; supports organizational policies; anticipates demands/pressures of assignments and adjusts accordingly.
Exhibits energy and desire to achieve; sets ambitious goals and acts decisively; takes action that no one has requested to improve or enhance job results and avoid problems.
Demonstrates ability to work on multiple projects simultaneously.
Plans, organizes and schedules in an efficient, productive manner; anticipates contingencies and pays attention to detail; targets projects or initiatives that require special attention and focuses on key tasks when faced with limited time and/or resources
Ability to easily contact and develop working relationships with students and colleagues.
Two years of full-time experience in fraternity and sorority life at a college/university.
Understanding of the educational environment at highly selective institutions like Northwestern.
Demonstrated experience in program development, particularly leadership development and racial equity.
Demonstrated experience working with international/national fraternity and sorority offices to help resolve issues relating to Northwestern chapters.
Commitment to continued personal and professional development.
Prior experience advising a governing council (IFC, PHA, NPHC, MGC, etc.).
Prior experience advising/working with National Pan-Hellenic Council chapters/members and/or Multicultural Greek Councils chapters/members.
Preferred Competencies: (Skills, knowledge, and abilities)
Stays current on technical/professional information; identifies methods for improving work procedures or systems; solicits feedback from students, peers and supervisors.
Follows through on commitments; incorporates honesty, respect and fairness in daily actions; demands trustworthiness from others; demonstrates courage and objectivity.
Explores alternatives to existing products and services; identifies opportunities to improve procedures and practices; shows imagination.
Demonstrates logic, rationality and objectivity; shows common sense; uses all available information to make educated decisions.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
Internal Number: 41235
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.