Stanford's Department of Athletics, Physical Education and Recreation (DAPER) is the premier intercollegiate athletics program in the country. We are the proud Home of Champions! We lead the nation with 128 NCAA championship titles, won the Men's and Women's Capital One Cup this year, and have brought home the Learfield Directors' Cup for 25 straight years. We also support the university's physical education, recreation and wellness initiatives. Our dedicated staff embody a culture of excellence, embrace our mission of scholar-athleticism and exemplify a relentless championship spirit. Our actions and staff are guided by the core tenets of the DAPER culture, The DAPER Way, which are: Embrace Scholar-Athleticism, Pursue and Revere Excellence, Lead with Courage and Work Cohesively.
Are you ready to inspire champions? If yes, then this may be the right opportunity for you!
The Stanford University Department of Athletics, Physical Education and Recreation (DAPER) is currently accepting applications for the position of Director, Ticket Operations. Reporting to the Associate Athletics Director, Ticket Sales & Operations, this position is responsible for overseeing the day-to-day functions of the Ticket Operations department, including direct supervision over the Ticket Operations staff. Stanford Athletics currently tickets more than 100 regular season events for football, men's and women's basketball, men's and women's soccer, women's volleyball, women's gymnastics, baseball, and softball. In addition, Stanford Athletics tickets major tournaments and postseason events across many of Stanford's 36 Division I varsity sports.
Summary of Essential Job Functions
Oversee the day-to-day functions of the Ticket Operations department including the hiring, training, and development of the Ticket Operations staff.
Provide oversight and actively manage three Assistant Directors, in addition to multiple gameday staff members.
Manage all aspects of ticket operations for Stanford football and men's basketball, including actively managing inventory, allocating seats and delivering tickets.
Serves as the Ticket Office liaison with coaches, program staff, student-athletes, facilities, event managers, development and other External Relations departments for football and men's basketball.
Manage ticket office at ticketed events for football and men's basketball, including setup, breakdown, and a healthy balance of hands-on participation at the windows and oversight of part-time staff during the event.
Hire, train and manage part-time staff to work ticket sales and customer service windows at events.
Identify areas for improvement in ticket operations processes, providing recommendations and leading the implementation of initiatives.
Relentlessly pursue improved customer service for both internal and external stakeholders.
Collaborate with other members of the athletics department External Relations staff to execute a year-round marketing and communications plan for football and men's basketball.
To be successful in this role, you will have:
Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills, and Abilities
Proficiency with the Paciolan ticketing system is strongly preferred, but not required if the candidate is proficient with other inventory management systems and applications or demonstrates ability to quickly learn and become proficient.
Flexible schedule required, including availability to manage events that often take place on nights and weekends.
Proficiency with Microsoft Office and Google Drive.
Strong organizational skills and ability to multitask.
Strong communication and presentation skills, comfortable engaging stakeholders at all levels of the athletics department.
Passion for and strong desire to work in college athletics.
Experience in ticket operations, sales or customer service functions.
Demonstrated experience working independently and as part of a team.
Relevant subject matter knowledge.
Ability to direct the work of others.
This position, along with all DAPER coaches and staff, is responsible for the integrity of Stanford's intercollegiate athletics program and for the reputation of Stanford University. This position is responsible for ensuring that his/her/their involvement with Athletics Department activities maintains the integrity of the University's reputation and does not negatively impact the relationship between the University and its faculty, staff, students and alumni. Additionally, this position must comply with University policies and procedures, NCAA and Pac-12 rules and regulations.
Why Stanford is for you:
Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
* The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
*Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.