Reports to Medical Director, Neurodiagnostics and Executive Director, Clinical Services. Provides oversight of staff and day-to-day operations for the Neuro diagnostic labs of the department of Neurology (EEG, EMU, EMG, Sleep, Doppler). Supports and ensures high quality, comprehensive patient care services are provided. Partners with the physicians, department leaders, outpatient practice managers, and clinical management team to ensure efficient throughput, high patient satisfaction and seamless day-to-day operations.
Manages all operational aspects across multiple ambulatory locations, including fiscal responsibility, performance metrics (e.g., staff retention, patient satisfaction, schedule fill rate), quality (TAT for procedure reading), performance improvement, and staff development
Manages staffing and workflows for the technical team and patient scheduling. Works closely with revenue cycle team to ensure timely and accurate authorization for neuro-diagnostic procedures is obtained. Ensures effective communication across these functions and facilitates a positive work environment.
Maintains a high schedule fill rate; optimizes scheduling processes to ensure appropriate and timely access to diagnostic testing and other assessments.
Monitors demand and waitlists for neuro-diagnostic services across different locations and proposes schedule and staff changes needed to optimize capacity across sites
Ensures neurophysiology technicians are trained and/or maintain required level of proficiency for set up, monitoring, etc. Appropriate lab and tech accreditation.
Manages contracted vendor performance, including service level agreements, etc.
Supports Medical Directors and Executive Dir, Clinical Services in identifying and implementing performance improvement initiatives, program presentations, and scorecards. Supports the physician leaders and medical director to develop pathways to improve quality of care and medical outcomes
Assists departmental leaders with building and effectively implementing business plans for expansion to new locations. Serves as operational representative for select program planning for both existing and new program development and implements additions/changes (in partnership with Medical Director and department leaders).
Leverages technical expertise and partners with hospital and departmental/divisional leaders to achieve EMU, cEEG and IOM program goals
Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
Requires bachelorâ€™s degree or equivalent in education and experience, plus five years of related experience; Master's preferred.
Registered by the American Board of Electro-neurodiagnostic Technologists (ABRET).
Master's degree in business administration, health administration, or related field or experience equivalent
Experience in a management or administrative role in a progressive healthcare setting
Working knowledge in all areas of neurodiagnostic testing preferred.
Formal neurodiagnostic training program or equivalent training preferred.
Neurodiagnostic registry in one or more of the following organizations: ABRET â€" Neurodiagnostic Credentialing and Accreditation (R. EEG T., R. EP T., CNIM, CLTM and CAP), Board of Electro diagnostic Medicine (ABEM; CNCT) and/or The Nerve Conduction Association (AAET; R.NCS.T.) preferred.
Demonstrated ability to effectively manage departmental staff
Effective written and verbal communication skills required.
Must be able to demonstrate and teach knowledge of all neurophysiology procedures
Demonstrated ability to effectively communicate with patients, physicians, IT specialists for EEGs, and employees
Demonstrated leadership skills in facilitating and leading cross-functional teams
Demonstrated ability to build strong and effective teams
Working knowledge of computers, word processors, spreadsheets, EEG software
Personal adaptability and motivation
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 516504
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.