Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative II for the Neuroscience POD at the Robert Wood Johnson Medical School.
The Clinic Services Representative II performs a variety of patient registration, billing and collection duties in support of department operations. Greets and registers patients, schedules appointments, responds to routine inquiries regarding a number of operating and billing issues, receives patient payments and performs routine bookkeeping tasks.
Among the key duties of this position are the following:
Answers routine inquiries regarding physician's qualifications, available appointment times, and directions to facility, etc., in accordance with written policies.
Utilizes computer to schedule patient appointments for a variety of providers in a timely and efficient manner and in accordance with written policies and guidelines.
Provides information in person, in writing or by telephone in response to inquiries and in accordance with procedures for patient confidentiality and the surrounding circumstances.
Answers routine inquiries with regards to status of patient billing, insurance payments, etc., in person in writing or by telephone while maintaining for patient confidentiality.
May work in varied clinic assignments or in support of back office operations, as required by business and operational considerations.
Required Knowledge, Skills, and Abilities:
Prior experience accessing and retrieving information from a computer database.
Knowledge of medical terminology.
Ability to understand and follow oral and written instructions.
Strong oral and written communications skills.
Ability to work in a stressful environment while maintaining a professional demeanor and customer service orientation.
Basic word processing and computer skills.
At least two (2) years of relevant experience in a physician's office or other medical office setting.
Familiarity with billing and collections software.
Prior experience in billing and collections or other business oriented processes.
Physical Demands and Work Environment:
Physical Demands: Standing, sitting, walking, talking or hearing. No special vision requirements. Ability to lift or exert force up to 25 lbs.
Work Environment: Office environment. Moderate noise.
Must be able to travel to multiple sites.
Posting Number: 21ST1991
Location: Downtown New Brunswick
Internal Number: 137384
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.