UCSD Layoff from Career Appointment: Apply by 7/22/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 8/3/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
The UC San Diego Alpha Stem Cell Clinic is the cell therapy arm of the Sanford Stem Cell Clinical Center and specializes in early phase, first-in-human trials. The Sanford Stem Cell Clinical Center is devoted to accelerating the translation of all types of stem cell research to safe and effective therapies. It attracts patients, funding agencies and study sponsors to participate in, support, and accelerate novel stem cell clinical trials and ancillary studies for a range of difficult diseases. The Sanford Stem Cell Clinical Center is a wide-ranging collaboration with unique contributions from UC San Diego Health, the Sanford Consortium for Regenerative Medicine, Industrial Sponsors, and philanthropy launched by the $100M Sanford Gift, and by CIRM through the Alpha Clinic and other grants.
The OPP Sanford Stem Cell Clinical Center will be the clinic where care will be provided for patients and subjects receiving stem cell products. The Sanford Stem Cell Clinical Center is rapidly growing and looking to expand its practice at the OPP Sanford Stem Cell Clinical Center. The Department is committed to offering a dynamic learning environment and growing opportunities to its talented and dedicated employees.
Under direction of the Executive Director, the OPP Front Office Clinic Assistant performs the duties related to patient administrative services. Incumbent will provide direct service at the front office reception desk. Duties include: scheduling appointments, screening telephone calls, and triaging patients to appropriate physicians. Familiar with a wide variety of healthcare providers (Medicare, MediCal, HMO, PPO, private providers, and cash pays). Familiar with routine and specialty procedure authorization processes. Responsible for serving as backup for patient registration. Responsible for coordinating and scheduling study patients. Responsible for ensuring accuracy in medical record preparation, online EPIC patient registration, and facilitating patient appointment scheduling and dispositions. Responsible for promoting a welcoming and pleasant experience by exhibiting superior visitor and patient services. Perform general office functions and ensure patient documents/authorizations are filed appropriately and timely. Ensure medical records and files are maintained and available for appointments. In collaboration with the Assistant Practice Manager, prepare materials for staff meetings and assist with logistics. Assist supervisors with the training of new employees. Take direction from Clinic Nurse Supervisors in the absence of immediate supervisor.
Experience working in healthcare clinic and specialty surgery facility and working with physicians, clinicians, and researchers.
Experience in providing patient administrative services, registration, and scheduling.
Demonstrated ability in screening telephone calls, directing callers to appropriate resource or to physician or staff for further screening and disposition, and triaging emergent issues appropriately.
Experience and solid understanding of EPIC on-line clinic appointment system and demonstrated skill in accurately entering related information into CRT.
Experience and understanding with a variety of healthcare providers (Medicare, MediCal, HMO, PPO, private providers, CCS).
Substantive knowledge of and experience with the standard pre-test and pre-procedure instructions which patients may receive. Ability to explain procedure instructions to patients for scheduling and registration purposes.
Experience and knowledge of the name, abbreviation, and various diagnostic tests/procedures, including proper scheduling and completion of necessary requisitions and consents.
Knowledge of and experience with chart order, alpha filing, terms and abbreviations commonly used to describe medical conditions.
Ability to maintain strict confidentiality of patient information and documentation. Ability to maintain confidentiality of administrative and personnel matters. Knowledge and skill in working with HIPPA requirements.
General knowledge of UCSD Medical Group clinical service and Medical center services with respect to geographic location, telephone number and type of service provided.
Ability to work collaboratively to promote positive outcomes in a team environment. Ability to uphold
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.