The Claimant Advisor will provide timely, non-judgmental, compassionate care to sexual assault survivors. Claimant Advisors assist claimants participating in the Formal Grievance Process under the Relationship Violence and Sexual Misconduct and Title IX Policy (RVSM Policy). A Claimant Advisor will review and prepare documents to support a Claimant’s assertion of harassment, discrimination, sexual assault, relationship violence, and/or stalking. Claimant Advisors assist claimants at University RVSM and Title IX formal grievance hearings.
Job responsibilities include but not limited to
Review OIE investigation reports and evidence
Review evidence packet and /or investigation report to meet with claimants to discuss the investigation report and hearing plans
Identify witnesses to appear at hearing
Draft questions to ask of the respondent/other party and witnesses at the hearing
Attend pre-hearing conference
Attend and participate in the hearing, including questioning the other party and witnesses
Ask claimant follow-up questions to clarify their responses to respondent questions
Provide clear communication and explanations to claimant as necessary
Effectively interact and communicate with faculty, staff, and internal and external partners
Ability to deal with sensitive issues, build rapport, and maintain confidentiality
Understanding of trauma informed practice
Provide referrals to other University services and resources
Work collaboratively with MSU Office for Civil Rights and Title IX Education and Compliance, Center for Survivors, MSU Safe Place and others as needed to follow, review, and improve protocols and University practices related to this position
Completes other duties as specified and assigned.
Unit Specific Education/Experience/Skills
The job requires: knowledge equivalent to that which normally would be acquired by completing a four-year college degree; three to five years of related and progressively more responsible work experience in complaint investigation, mediation, and conflict resolution in a university setting or equivalently complex organization; knowledge of civil rights laws and affirmative action legislation and programming, and familiarity with administrative law hearing process; understanding of related US cultural and historical social movements; experience in multicultural recruitment and retention strategies; comprehensive record-keeping and research skills; familiarity with legal and business software applications; and/or strong presentation and public speaking skills; or an equivalent combination of education and experience.
Familiarity with university, state and federal policies and regulations affecting students, faculty, and staff. Understanding of domestic/sexual violence victimization and impact of trauma. Previous experience working with domestic violence and sexual assault survivor. Demonstrated competency and expertise in outreach and service provision with diverse population. Familiarity with administrative law hearing process. Excellent written, verbal and presentation skills. Comprehensive organizational, record-keeping and research skills. Strong analytical and critical thinking skills. Ability to demonstrate empathy, problem solving, and conflict resolution skills. Ability to be honest and maintain professional boundaries. Act in a professional and courteous manner. Capacity to function as a team player and maintain relationships with a multi-disciplinary team. Ability to maintain records including highly sensitive and private information. Ability to use online video/teleconferencing and file sharing platforms. Experience in higher education working with students, faculty, and staff. Ability to display tact and diplomacy in adversarial and/or sensitive situations.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
may include occasional weekends and evenings, usually 8-5
Bidding eligibility ends on 07/27/2021 at 11:00 PM
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