At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The Inherited Cardiac Arrhythmia Program (ICAP) at Boston Children's Hospital provides state-of-the-art care to patients and their families with an inherited arrhythmia syndrome, cardiomyopathies, and a family history of sudden unexpected death or sudden cardiac arrest. Our care strategy is tailored to the specific clinical and genetic needs of the individual, which may vary even within families. You can learn more about the ICAP by clicking here .
The Patient Experience Representative will be responsible for:
Providing positive and effective customer service that supports the Inherited Cardiac Arrhythmia Program (ICAP)
Coordinating clinic visits, ensuring patients and family members are seen in an organized and timely fashion with appropriate testing.
Organizing and coordinating weekly in-clinic days; preparing patient and family files/charts including but not limited to prior clinical and genetic investigations and autopsy results. Attaining patient/family consent from all individuals and working closely with external facilities and Medical Examiners' offices. Interacting with patients and families prior to and during visits
Answering incoming calls and assisting with inquiries to the program for new patients and families. Responding to patient concerns and needs within scope of knowledge and authority and in accordance with best practices and procedures.
Coordinating regular clinical meetings both within Boston Children's Hospital, Brigham and Women's Hospital, and the wider Harvard Medical community
May assist with the prior authorization process for genetic testing as related to ICAP
Assisting with the administrative tasks surrounding meetings, conferences and workshops, including provider calendar management in Outlook.
Assist providers in maintaining and updating CV's and assisting with the credentialing process.
Providing routine clerical support as needed
Assisting in implementing changes in internal systems and procedures
To qualify, you must have:
High school diploma required, Bachelor's degree preferred
Previous customer service or administrative experience preferred
Ability to manage competing priorities and anticipate needs while being flexible, efficient and paying close attention to detail
Work requires excellent oral and written communication skills and the ability to provide empathy in difficult interpersonal situations
Strong attention to detail as well as an ability to work independently and within the context of a diverse team of professionals
Ability to solve problems but with a keen sense of when to escalate for appropriate resolution
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 3159886
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.