Position Description: Provide student services, program planning, and general support to the Office of Summer Sessions. Coordinate the flow of information and resources internally and externally to ensure effective and efficient delivery of services to a variety of constituencies. Provide general services to all summer students, i.e., UCLA, other UC, and visiting summer students, both domestic and international students, ensuring accurate application of various population-based summer policies. Advise students and other campus units to rectify administrative and customer service issues for new and existing summer offerings, including, but not limited to, registration and enrollment processes, payments, petitions, and complaints. Assess the delivery of student services and make recommendations for improvement. Work with other student services and marketing staff to plan and execute all communications with prospective and confirmed summer students in various formats, e.g., emails, the Web site, and print materials. Provide analytical support and assistance with registration and enrollment, data preparation and management, as well as enrollment and financial reconciliation. Track enrollments, payments, Financial Aid status and other relevant data on students from various populations. Monitor refunds and fraudulent activities to minimize financial loss to the University. Serve as a point person for procedural advice regarding Summer Sessions programs and coordinate with various campus units, e.g. Housing, Center for Accessible Education, Ashe Center, Dean of Students, counseling offices, etc., as assigned. Assist with training and management of temporary staff and student workers. Assist with student emergencies, safety training, and student conduct and disciplinary matters. Perform other general office duties as needed.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status. Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.