Reporting to the Director of the IT Project Management Office, the Portfolio Management Analyst is accountable for the portfolio management processes that support the overall success of the Information Technology teams. The incumbent has experience in providing expertise in both analytical and operational processes and provide meaningful management insights that have critical impact across the Enterprise. This role conducts analyses of large data sets related to service ticket management, project portfolio management, and resource allocation. The incumbent will develop detailed reporting to monitor portfolio performance and labor demand and capacity for all Information Technology resources and process related projects, as well as routine maintenance work.
Participates in design and ongoing optimization of UCSF Project Portfolio Management tools and processes.
Manages the Information Technology portfolio and program performance reporting, including trends, service levels and other KPI's as well as early identification and root cause analyses of portfolio and project level risks that are impacting performance.
Works with other PMO Leaders, Project Managers, IT Leadership and portfolio management on labor capacity planning to ensure initiatives are sourcing qualified resources to fill roles based on demand and capability requirements.
Works with the Customer Solutions Management Team to manage the intake process to submit technology and process related work to Information Technology for prioritization and project initiation.
Establishes and disseminates knowledge-based management, including but not limited to ServiceNow, Wiki, Teams and One Drive
Creates and manages, in consultation with leadership, analytical reports for directors, managers, and team leads detailing how resources are utilized, future demand projections and forecasting, gap identification, and performance outcome metrics for a comprehensive view of ticket and project management
Work with Information Technology leadership in developing multi-year forecasting for the Information Technology Teams
Development and presentation to the Information Technology PMO team regarding process improvement opportunities
Supports integration of various tools into the Portfolio Management system to reduce analyst duplication of efforts
Work with the PMO Director and Portfolio management team to document clear expectations, including staff onboarding, off boarding, on-site events and orientation activities
Internal Number: 3151749
About University of California, San Francisco
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and high-quality patient care. It is the only UC campus in the 10-campus system dedicated exclusively to the health sciences.