As a member of the IT Customer Service - Unified Communications team, the incumbent is expected to design and implement configurations and programming to the voice systems. Advanced knowledge and experience are required to articulate and effectively communicate the various systems options, features, solutions and/or issues to support the needs of our employees, customers, and patients.
The Unified Communications Engineer will address and ensure the resolution of all design and programming issues in support of a critical care hospital environment, operating 24 hours a day, seven days a week.
Involves operation of the campus, medical center or Office of the President communications network including telecommunications. Plans, designs, develops, installs, and maintains communications network systems for the campus, medical center or Office of the President or a unit.
Applies skills as a seasoned, experienced communications professional with a full understanding of industry practices and relevant policies and procedures. Resolves a wide range of complex issues. Demonstrates competency in selecting methods and techniques to obtain solutions.
The Unified Communications Engineer role has wide-ranging experience and is responsible for the daily operations and support of the enterprise Unified Communications infrastructure and associated telephony and data network systems. The Unified Communications Engineer has advanced knowledge of unified communications technologies and responsible for the ongoing support, maintenance, move/change activities on the Siemens/Cisco PBX systems and other communications systems in use within the UCSF Medical Center and Campus. The requirements for this position are to have an expert understanding of voice systems industry standards, experience in the installation and support of the Siemens platforms such as OpenScape, Hipath 4K, 9006, Xpression voicemail systems, Centrex, Cisco Unity, Cisco UCCX, Microsoft UM, and CUCM.
Internal Number: 3133802
About University of California, San Francisco
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and high-quality patient care. It is the only UC campus in the 10-campus system dedicated exclusively to the health sciences.