Under the supervision of the Admissions and Registration Supervisor, the Transfer Center Principal Admitting Worker is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Principal Admitting Worker is responsible for patient identification, intake, and registering patients, financial clearance, and other departmental tasks assigned by the Manager. The registration process includes gathering financial and demographic information, cash collection, providing information, and counseling patients who have financial inquiries pertaining to their insurance eligibility and liability, cost estimates for patients, and entering it into the computer system timely and accurately. The Principal Admitting Worker will also be performing other functions, which includes pulling records from a recent visit, clearing aged accounts, and e ffectively facilitate communication among clinical staff, between clinical staff and clinicians outside of the Transfer Center and perform other duties as outlined in the job description. The Principal Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and clinicians and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedure.
All Admitting Workers have a critical influence on a patients' health care experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible to meet customer needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.
Internal Number: 3154043
About University of California, San Francisco
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and high-quality patient care. It is the only UC campus in the 10-campus system dedicated exclusively to the health sciences.