Part-time Peer Success Coach - English as a Second Language
Office of Student Engagement / Success Grant
Up to 20 hours per week
GENERAL STATEMENT OF DUTIES:
The role of the Peer Success Coach is to promote academic excellence and a successful academic experience by providing outreach, mentoring, and resources working with ESL students. Coaches serve as a point of contact at the College through the program's duration, helping students maximize their capacity for success by supporting and assisting them.
DUTIES AND RESPONSIBILITIES:
Maintain a working knowledge of and stay current about college resources. Collaborates with multiple campus departments and acts as a liaison between students and faculty/staff.
Offers referrals to Academic Advising, Financial Services, Accessibility Services, and other support services.
Provide outreach communication (calls, emails, etc.) at the program's onset to prospective students to encourage FAFSA completion, orientation attendance, and class registration.
Build relationships with students by maintaining active support through check-ins and offering reminders, using multiple communication platforms (e.g., phone, email, chats, google messaging, texting, and Zoom video meetings.)
Hold drop-in coaching hours to assist students with academic preparation, time management, study skills, and academic technologies and keep the students connected with appropriate campus resources.
Track and maintain accurate records of conversations and interventions with students using the Navigate Student Management system.
Collaborate with other staff at the College to conduct weekly "Study Hall" sessions (virtual/on-campus). Introduce services via classroom visits.
Meet with the Coordinator and program staff and provide a weekly update on the progress of assigned tasks.
Supervision Received: Elizabeth Paz, ESL Special Program Coordinator
SALARY: $15.74 per hour. Non-benefited, up to 20 hours per week.
STARTING DATE: ASAP
Submit cover letter and resume. Applicants selected for an interview will need to provide the name, address, email and telephone number of at least three current professional references before the interview takes place.
Demonstrates qualities of patience and empathy, with the ability to discern student needs
Respects students of all gender identities, cultural/ethnic backgrounds, ages, and abilities
Successful experience interacting with culturally diverse populations.
Excellent interpersonal and communication skills.
Cooperates and works well with both peers and supervisors.
Problem-solver with the ability to locate and disseminate the appropriate resources according to student need.
Ability to work remotely if needed with access to reliable internet for regular video conference activities.
Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.
Additional Salary Information: $15.74 per hour. Non-benefited, up to 20 hours per week.
North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).