Work Schedule: Mon-Fri, 9:00am to 5:00pm, may require occasional evenings and weekends
MCCC Unit Professional position, (Enrollment Counselor) Grade 3
Benefited position, Grant-funded
Grant funded through the Massachusetts Success Grant through June 30, 2022
The Pathway Navigator connects incoming and continuing students with essential resources such as academic advisors, peer tutoring, financial literacy tools including financial aid resources, career services, counseling, disability services, faculty advising, student life activities and transportation as well as help students access student portals, learning management systems and degree planning, career exploration and other learning tools. They serve as the first point of contact for incoming students conducting career and skills assessments and providing advice on Guided Pathway selection. Navigators also assist with Pathway orientations and develop and implement events and workshops for first year students geared for student success.
The Navigators work daily with students helping them acclimate to the college culture and assess and triage student enrollment issues and barriers to entry. They interact with student's families and NSCC faculty and staff both in person, online, and over the telephone.
DUTIES AND RESPONSIBILITIES:
Provide support to incoming (new) students at the Student Success Center and in a virtual environment (Zoom, chat, etc.)
Onboard incoming students at the point of Admission, discuss Guided Pathway options, and assist with EAB Navigate access
Ensure students are aware of and utilize the career exploration, degree planning, intake survey, and communication tools
Ensure students are aware of and utilize support services provided at the Student Success Center and other locations within the college
Participate in the planning, delivery, and evaluation of services to students
Provide referrals to Divisional academic advisors, college offices and outside services and resources as needed
Assist students with lower level issues related to registering for classes, adding/dropping courses, use of Campus Pipeline, Navigate, Blackboard and other tools
Assist with the assessment, registration, and orientation process for incoming students
Able to assist all in-coming students but will be assigned to as a member of a "Care Team" for a cohort of students as identified by academic pathway
Identify when to refer higher level issues to an appropriate staff person and follow through by making an appointment for the student and following up to ensure that the issue has been satisfactorily resolved
Keep abreast and knowledgeable of Pathway specific curriculum changes as well as service learning opportunities, internships, scholarships, and transfer agreements.
Assist continuing students with services that they need to graduate and transfer.
Performs other related duties as assigned.
SALARY RANGE: Anticipated starting salary range is $45,749.00-$50,000.00. Actual salary will be commensurate with education and experience in accordance with the MCCC/MTA collective bargaining agreement.
STARTING DATE: ASAP
Submit cover letter and resume no later than August 1, 2021. Applicants selected for an interview will need to provide unofficial transcripts or foreign degree evaluations and the name, address, email and telephone number of at least three current professional references to Human Resources before the interview takes place.
Bachelor's degree in related field with two (2) years' experience and/or training involving college enrollment, student support services, financial aid, or customer service; or an equivalent combination of education, training, and experience.
Familiarity with college student support resources, preferably in a community college setting
Familiarity with college and external career resources and regional labor market
Demonstrated commitment to student success
Experience or familiarity with student systems preferred.
Strong communication skills, both written and verbal and excellent interpersonal skills
Demonstrated sensitivity towards and passion and commitment to working with students and staff of diverse socioeconomic, cultural, and ethnic backgrounds, different levels of academic preparation, or/and varying physical and learning abilities-prior experience preferred
Must be comfortable serving the public face to face or remotely using technology and able to work effectively both independently and in a fast-paced, high-traffic environment
Successful experience interacting with culturally diverse populations.
Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.
Additional Salary Information: Anticipated starting salary range is $45,749.00-$50,000.00. Actual salary will be commensurate with education and experience in accordance with the MCCC/MTA collective bargaining agreement.
North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).