Department: SoC Comm Sciences & Disorders Salary/Grade: NEX/11
The Financial Services Specialist provides a broad variety of high level financial support to the Northwestern University Center for Audiology, Speech, Language and Learning (NUCASLL), an outpatient medical clinic providing care for over 7000 speech-language pathology, audiology and learning disabilities patients per year. The position supports the Clinical Faculty (Clinicians), Directors, Managers, Clients, Students, Physicians, and Staff. The successful candidate will demonstrate superb judgment, problem solving, and customer service skills to resolve routine and complex accounting and financial issues and handle information of a highly confidential and critical nature such as health information, health insurance claims, and patient demographic and financial information.
Responsible for Revenue Cycle, insurance benefits, BCBS claim processing, denials, appeals, submission of medical records, payment posting and follow up with patients, clients, and their families.
Provides day-to-day financial & accounting support using an advanced knowledge of applicable skills, methods & practices & some innovation, analysis, & reasoning to choose appropriate alternatives from among pre-defined policies & procedures to complete work that includes successive steps & involves some non-routine problems &/or decisions.
Applies industry and professional standards, university policy and procedure, federal and state laws and other regulations.
Provides administrative &/or clerical support.
Responsible for Revenue Cycle procedures
Conducts insurance benefit checks
Monitors insurance claims, denials, appeal process
Submits medical records as requested
Retrieves EOB’s for payment posting
Maintains on-going communication with clients, patients, and their families
Provides reports to managers in tracking payment status & notification when balances & activities do not comply with policy, procedures or are inadequately prepared.
Creates reports & queries; reviews for incomplete records, data entry errors, &/or accounting mistakes.
May analyze open encumbrances that are no longer valid & recommend appropriate modifications to ensure smooth processing of financial transactions.
Completes & maintains transactions in enterprise systems.
Provides review and oversight of all types of financial transactions some of which may be complex in regard to size or duration of account.
Reviews; ensures approval based on alternatives regarding practice & policy.
Performs vendor/account research as needed.
Obtains additional information from or provides instruction & guidance for customers/vendors; corrects or escalates.
Accesses multiple banking systems to process transactions, retrieve information, &/or initiate wire transfers, as it relates to patient claim information
Provides financial policy interpretation to determine the validity of customer requests & ensure compliance.
Contacts outside agencies, banks &/or banking systems to obtain clarification of rules &/or regulations.
Enters information into database.
• Provides excellent customer service, over the phone and in person answering standard questions regarding status of requests, policies and procedures for processing transactions, &/or instructions for completing paperwork. Specifically, customer service regarding insurance claims for patients
Instructs & advises regarding options and appropriate courses of action & follows-up inquiries to ensure customer satisfaction.
Completes other administrative &/or clerical activities such as organizing meetings; reserving AV equipment.
Coordinates office, lab &/or building repairs & maintenance.
Assists with training of new staff members
Creates & provides financial training on practice, procedure, policy &/or laws & regulations to customers.
Supervises or leads temporary, part-time or work-study students.
Provides guidance to junior employees.
Performs other duties as assigned.
This position will also occasionally cover front desk operations during vacations or when NUCASLL experiences high patient volume.
High school diploma or the equivalent.
3 years accounting &/or bookkeeping or other relevant experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
Excellent computer skills including proficiency in the use of spreadsheet, database, and word processing software.
Familiarity with financial reporting.
Bachelor’s degree with a focus on finance or accounting
Preferred Competencies: (Skills, knowledge, and abilities)
Knowledge and skills around balance sheets, insurance processing, claims, and general finance management.
Experience in both financial and revenue cycle operations within a healthcare industry is preferred.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
Internal Number: 41231
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.