About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locationsin Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahantare nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs in a variety of on-campus and online formatslead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity: The Residential Security Office serves Northeastern's residential community through providing customer service and access control for all on-campus housing. The Shift Supervisor plays an important role in the office, responsible for coordinating and overseeing regular shift operations in real-time, delegating tasks, and escalating incident response to appropriate University partners. This schedule for this position will be Fridays, Saturdays, and Sundays 11PM to 7AM.
Responsibilities: Shift Supervisors serve as a contact point and customer service for people seeking University information or assistance. They must successfully complete a rigorous training process at the start of the position. Supervisors ensure the safety of all residents and guests through enforcing Residential Security Office and Northeastern policies and procedures. This includes actively coordinating and guiding Proctors across 40 unique stations through both telephone communication and on-site inspections, maintaining written records of all reported incidents and outcomes. Supervisors regularly interact with Northeastern University Police and Public Safety officers, Housing Services personnel, and other University Professional Staff, and contact NUPD and Professional Staff for assistance in relevant incidents and alarms. Supervisors will also be involved in administrative activity regarding disciplinary action, scheduling changes, and payroll issues.
Work nights and weekends
Bachelor's Degree or equivalent work experience
Strong customer services skills
Organizational skills and extraordinary attention to detail
Ability to work in a fast-paced environment and collaborate within a team
Managing multiple competing situations in real-time
Salary Grade: 09
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.