The Manager, Client Services functions as the key interface, coordinator and facilitator of communications and services between Professional Billing Services (PBS) and the client. This role provides related analyses and recommendations to management and clients on improving efficiencies in the Revenue Cycle process.
Job Duties and Responsibilities:
Maintains relationships with PBS in all areas of the Revenue Cycle.
Coordinates all on-boarding activities related to the revenue cycle for new providers including but not limited to: understanding of services to be provided, charge documents, EMR and Practice Management system set up, workflows for charge capture identified and documented, time of service collection process and client expectations.
Provides related analyses and recommendations to management and clients on improving efficiencies in the Revenue Cycle process.
Manages daily staff activities, including determining specific employee work assignments; reviewing employee assignments for completeness, accuracy and efficiency, adjusting staff workload and/or supervising staff efficiency.
Primary point of contact for the client with regard to front end revenue cycle issues and helps streamline business operations
Collaborates with coding/compliance departments to ensure providers are acquiring appropriate training and feedback.
Works in close partnership with the operational management team and all PBS departments in order to be proactive in assuring successful charge entry, resolution of accounts receivable and patient satisfaction.
Provides accounting and performance reporting/support to the client in multiple aspects.
Guides and participates with AR Manager and other PBS management team members in conducting special projects
Creates and provides monthly Client Activity Summaries and Progress Reports to Executive Management
Maintains communications with Coding Department to monitor APCs and to resolve subsequent coding issues
Supports Operations as appropriate in calls or face-to-face meetings on behalf of clients to resolve reimbursement issues with difficult payers
High school diploma or GED required. Bachelor's degree in Business/Hospital Administration or related field preferred.
Five (5) years of experience in medical (physician) billing experience, involved in all phases of reimbursement and A/R management or the equivalent required.
Strong presentation and organizational skills required.
Computer literate in MS office suite. Epic Resolute experience is preferred.
Working Title: Manager, Client Service - Billing Services
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.