Job Description Summary: Incumbent manages collection and accounting duties involving the collection of past due tuition and student account balances (A-L), returned checks, and loan funds for Webster University student accounts and the Community Music School. This position requires effective customer service, resolution of issues, and accurate accounting of delinquent student account balances and other receivables.
Minimum Qualifications Detail oriented with strong analytical and mathematical skills Proficient with Microsoft Word and Microsoft Excel spreadsheet software Strong verbal and written communication skills Strong interpersonal and customer service skills with effective conflict resolution skills Positive attitude with the ability to maintain effective working relations Ability to retain focus and be productive in a disruptive environment Strong organizational skills Minimum three years collections or related experience or two years related college level education
Essential Duties Manages collection of past due student accounts for students. Audits accounts to identify errors or discrepancies. Work with various university departments and site personnel to resolve issues (financial aid, VA, housing, insurance, registrars, study abroad, academic affairs, billing, etc.). Contacts individuals by phone, email, and letter to notify, collect, and set up terms of payment for delinquent student accounts, returned checks and decline credit cards. Uses techniques to increase payments and maximize cash flow. Process collection holds and letters through CX contact records and mail merge. Negotiates and executes promissory notes. Track and monitor agreement compliance. Investigates disputed charges and balances. Determines the appropriate course of action in order to collection accounts receivable or correct or adjust charges. Documents conversations, disputes, resolutions, agreements, and investigations. Determines registration and transcript eligibility through the use of professional judgment, prior payment history, bankruptcy regulations, and university policies and procedures. Process graduation lists to determine diploma holds and releases. Process and collect returned checks, returned ACH transactions and reversed credit card payments. Process commercial collection agency case assignments. Process collection agency invoices for cancelled and paid accounts. Reconcile collection agency inventories on a monthly basis. Process account adjustments and bad debt write off journal entries.
Maintain compliance with federal regulations and university policies. Process returned mail and update demographic information in the CX system.Maintain confidentiality in all matters pertaining to the business office, collections and the university. Assist training new staff. Additional tasks as assigned by the Supervisor of Collections and the Bursar.
*Any one position may not include all of the duties listed, nor do the examples necessarily include all of the duties performed.
Webster University is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to maintaining a culturally and academically diverse faculty and staff of the highest caliber. Accordingly, Webster University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, ethnicity, age, protected veteran or disabled status, genetic information, or any other characteristic protected by applicable law.
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With its home campus in St. Louis, Missouri, USA, Webster University comprises an action-oriented global network of faculty, staff, students and alumni who forge powerful bonds with each other and with their communities around the globe. Founded in 1915, Webster is a private non-profit university with students studying at campus locations in North America, Europe, Asia and Africa and in a robust learning environment online. The university is committed to ensuring high-quality learning experiences that transform students for global citizenship and individual excellence.