This is office work in the Office of Residence Life requiring considerable independent judgment, the ability to be highly organized and excellent interpersonal skills. *The schedule for this position will be five days per week. Applicants must be willing to work weekends and holidays. This is a full-time, benefits-eligible 10 month position which runs from August - May each year (June and July off).
DUTIES AND RESPONSIBILITIES:
Ensures the safety of all residents.
Monitors the identification of all residents and guests entering the building.
Facilitates the guest sign-in policy.
Enforces visitation and alcohol policies.
Receives, screens and refers telephone calls and visitors.
Serves as main point of contact for the Residence Life Duty Desk.
Refers duty calls to Resident Director on Call as necessary.
Serves as liaison with Facilities Management on after-hour maintenance request and follow-up.
Alerts Residence Life staff of any unusual circumstances.
Answers inquiries from the campus and general community.
Performs related duties as assigned.
Associate’s degree from an accredited institution. Related work experience in a residence life setting Minimum Qualifications:
High school diploma or equivalent and 1-2 years of customer service or clerical experience. Willingness to work weekends, holidays, and evening/overnight shifts.
Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:
Ability to stay alert.
Ability to act quickly and responsibly.
Ability to identify potential problems and unsafe conditions.
Ability to follow established procedures and policies and to ensure that others do the same.
Ability to monitor guest and resident identification and to keep accurate sign-in records.
Ability to provide excellent service in person and on the phone and to receive and direct visitors appropriately.
Ability to establish and maintain effective working relationships with the University Community.
Willingness to contribute actively to the University Mission and to respect the Spiritan Catholic identity of Duquesne University. The Mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community. APPLICATION INSTRUCTIONS:
Applicants are asked to submit a resume, and cover letter, and contact information for three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.
Duquesne University, a private, Catholic institution, prides itself on being mission-centered and mission-driven. Our employees contribute to our culture of academic excellence and our mission of serving God by serving students. In turn, they enjoy a supportive working environment that values individual talents, encourages teamwork and rewards accomplishments.
A nationally ranked top-tier university, Duquesne has established a legacy of excellence in liberal and professional education. Our 14:1 student-faculty ratio allows our students to work closely with expert faculty. Duquesne has also won accolades and recognition among the nation’s top 20 small research schools for our research initiatives and faculty productivity.
Situated on a 50-acre campus within the city, Duquesne provides a small-town feel in an urban setting. The Pittsburgh region offers a variety of cultural, education and professional opportunities, as well as a safe and affordable lifestyle.
We strive to attract, recruit and retain a dynamic, diverse workforce. Our employees benefit from an array of campus resources that provide convenience and cost savings, including a variety of dining options, a full-ser...vice Starbucks, a retail bank and credit union, a fitness center and year-round wellness programs and onsite parking. Employees also may take advantage of the many educational, cultural and sporting events sponsored by the university.