Education/Training, Information Technology, Staff/Administrative
PRIMARY PURPOSE/GENERAL DESCRIPTION:
The Network and Systems Specialist is part of the team responsible for technical support of Claremont Graduate University’s network and server infrastructure for administrative, academic (on-premise and online), and research needs. This individual assists in supporting the campus physical and virtualized server environment, wired and wireless network infrastructure as well as Microsoft cloud, and on-premise technologies. The position provides options for remote work and on-campus to support the goals of the University.
DESCRIPTION OF DUTIES AND RESPONSIBILITIES:
Install, support, document, and maintain servers and services including various versions of Microsoft Windows Server, Active Directory, Office 365, Linux, Azure, and VMware virtualized environment
Install, support, document, monitor, and maintain network infrastructure systems including Cisco switches, wireless controllers, access points, and firewalls
Assist in supporting research-related projects including administration, hardware, and software support
Serve as an escalation for desktop computing and academic computing teams
Support account (de)provisioning, access, and access management
Assist with security, inventory, and product maintenance through system patching, monitoring, and management systems
Perform other essential duties and tasks specific to the position and assists other IT staff members as needed
REQUIRED KNOWLEDGE, SKILLS, ABILITIES: Individual must possess knowledge, skills, and ability to be able to successfully perform the essential functions of the position or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.
Server, network hardware, and software configurations in virtualized and cloud environments
Windows Server and related protocols such as Remote Desktop Protocol and file shares.
Knowledge of Linux operating system preferred
Cisco device basic configuration
Fundamental networking protocols and best practices
Office 365 and Azure cloud services administration
Demonstrate analytical and organizational skills with strong critical thinking and problem-solving abilities
Assist with the day-to-day operations of the network and server infrastructure
Monitor data center hardware and campus infrastructure
Assist in developing and implementing procedures to maintain security and protect systems from unauthorized use
Provide clear and thorough documentation outlining policies, procedures, and configurations
Demonstrate good interpersonal skills to work with students, staff, faculty, and vendors
Establish and maintain cooperative and effective working relationships with others
Must be able to safely lift to twenty pounds to waist level unassisted
Must be able to sit, stand, walk, bend, climb, push, pull, stoop, twist, and stretch
EDUCATION: Associate’s degree preferred or any combination of education, training, or experience that provides the required knowledge, skills, and ability
EXPERIENCE: Two years of experience in network and/or system administration
LICENSES / CERTIFICATES: California driver’s license is required.
UNIFORM REQUIREMENT: Business Casual, no official uniform
HOURS: The regular hours for this position are 8:30 am – 5:0 pm, 7.5 hours. Hours may vary due to the needs of the project, department, or University
BENEFITS: Employees enjoy excellent benefits that include health and dental coverage; generous vacation, sick and holiday programs; university retirement contributions; tuition assistance for staff members and their families
CLASSIFICATION AND STATUS: This is an exempt, benefits-based position
SUPERVISORY RESPONSIBILITY: No supervisory responsibility
REPORTS TO: Manager of Enterprise Infrastructure
OTHER: Telecommuting option available subject to university’s telecommuting policy
This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing the risk of substantial harm to the health or safety of themselves or others.
It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act.
Additional Salary Information: Depends on Qualifications
The Claremont Colleges, a consortium of five undergraduate liberal arts colleges, two graduate institutions, and Claremont University Consortium, which provides shared institutional support services, is reminiscent of the Oxford-Cambridge model. The undergraduate colleges include Pomona College, Scripps College, Claremont McKenna College, Harvey Mudd College, and Pitzer College. The two graduate institutions include Claremont Graduate University and Keck Graduate Institute.