Department: NUL Business Operations Supp Salary/Grade: NEX/10
The Security & Facilities Support Assistant is a member of the Libraries Business Operations Support team. The individual is responsible for proactively creating and sustaining a welcoming and safe environment for all students, staff, faculty, and members of the general public who visit the Northwestern University Libraries. The security & facilities support assistant will be needed primarily to close Main, Deering and Mudd Libraries, but may be asked to cover other times as needed. The primary duties of a shift is make regular security rounds to ensure the areas are secure and safe; reporting any security and facility issues and concerns to police, Library facilities and University facilities. The security & facilities support assistant supports and assists with Library special events in the evenings and weekends. With the Library security team, the Security & facilities support assistant will contribute and assist with regular customer service and security procedure trainings. The individual will assist in emergency evacuation situations, if necessary. The security & facilities support assistant will also act as a backup for the Library welcome desk. The security & facilities support assistant conveys a professional and service oriented attitude at all times and provides conflict resolution when the moments arise. If needed, the security & facilities support assistant acts as a liaison on the library’s behalf to NU Police, Facilities, Aramark staff, and other outside vendors/ library partners.
Work Schedule: Rotating schedule covering Main, Deering & Mudd Libraries including swing shifts & overnights. The primary shift that would need to be covered is the closing shift. Most nights this shift will be from 9:30pm-2:30am. Summer: Rotating schedule covering Main, Deering, & Mudd Libraries including daytime and swing shifts. Intersessions: Monday through Friday from 8am to 3:30pm or 10am to 6:30pm.
Rotating work schedule.
Duties mainly take place in a controlled inside environment but infrequently will to be outside. Position involves physical activity of standing, walking, and bending/kneeling.
Must be able to move and lift up to 30 pounds.
This role is expected to work 100% on campus, immediately upon hire.
Complete continuous rounds of Library spaces.
Understand, enforce and follow Library policies, especially related to access and building use.
Report any suspicious activity such as thefts, vandalism, assaults, harassment, or patrons exhibiting threatening or severely disruptive behavior to police.
Check in with staff working at all service points to find out if there are any problems that need addressed.
Along with security team, develop and deliver regular customer service and security procedures training.
Operates and carries two way radio and pager during work hours; responding immediately and in an appropriate manner
Respond & assist with emergency evacuation situations, if necessary.
Assist with opening and closing of Main, Deering and Mudd Libraries.
Assists with Facilities Operations:
Check for and report facility concerns/issues in University facilities system, as well as Library facilities staff and/or University facilities.
Assist facilities manager and/or coordinator with facility related projects.
Contact custodial services, if needed.
Assists with moving furniture, room setup/take down, and Library special events.
Provide excellent customer satisfaction.
Maintain accurate head counts of users at Mudd Library.
Update team members with shift report to record activities during assigned shift.
Assist and train security students during assigned shifts.
Assist with leading the afterhours and weekend working team.
Attend committee, department, and library-wide meetings.
Attend relevant presentations and workshops.
Performs other duties as assigned.
High school diploma;
Minimum one-year security and/or customer service experience, or equivalent education and training from which applicable skills can be acquired.
Minimum Competencies: (Skills, knowledge, and abilities.)
Customer focus – Regularly monitors customer satisfaction; provides suggestions to improve quality for the customer.
Multi-Tasking – Demonstrates ability to work on multiple projects simultaneously.
Adaptability – Works effectively in an environment in which the parameters may change daily; adjusts behavior to meet the needs of different people and situations.
Collegiality – Being helpful, respectful, approachable, and tem oriented; builds strong relationships and a positive work environment.
Problem solving – Formulates realistic plans and contingencies; establishes appropriate measurements of anticipated results.
Communication – Communicates effectively one-to-one, in small groups and in public speaking contexts; writes precise, well-organized emails, letters, proposals while using appropriate vocabulary & grammar.
Collaboration – Facilitates open and effective communication, cooperation and teamwork within and outside of one's own team; respects the needs and contributions of others.
Efficiency/Dependability – Effectively performs duties and responsibilities; displays attention to detail; supports organizational policies; anticipates demands/pressures of assignments and adjusts accordingly.
Initiative – Exhibits energy and desire to achieve; sets ambitious goals and acts decisively; takes action that no one has requested to improve or enhance job results and avoid problems.
Judgment – Demonstrates logic, rationality and objectivity; shows common sense; uses all available information to make educated decisions.
Conflict Management – Exhibits understanding of natural sources of conflict and acts to prevent or soften them.
Coaching/Mentoring – Trains people for current assignment and develops them for promotion; uses feedback and personal example to encourage higher performance.
Experience in a fast-paced university setting.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
Internal Number: 41268
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.