The Data and Assessment Specialist will play a critical role in enhancing the Health Sciences Library???s (HSL) understanding of the CUIMC community???s needs and experiences with library services, resources, and spaces to ensure a high-quality user experience. The position will lead library efforts to collect, store, analyze, and learn from user data, allowing the library to better understand our users??? needs and to develop sustainable, meaningful interactions between library staff and the CUIMC community. This position will report to the Access Services Manager and will work closely with HSL???s operational and programmatic staff.
Design and implement formal and informal assessment strategies and methods to collect and analyze transaction and usage data for all library units. Develop and implement library-wide policies and procedures for assessment and data collection.
In consultation with stakeholders, devise and maintain data repository for data collected from library systems, assessment projects, and user research. Create and deliver library-wide regular and ad-hoc reporting in formats such as dashboards and reports.
Establish methods to capture and report on CUIMC patterns and trends of information needs to inform service and program offerings and resource planning.
Guide, instruct, and consult staff and other strategic partners on data collection, analysis, visualization, and interpretation as needed.
Support the Access Services team in assisting users with accessing Library resources and services.
Other duties as assigned.
A Bachelor???s degree or equivalent in experience, education and training plus at least two years of relevant experience; a Master???s degree in a relevant field, such as Anthropology, Business, Sociology, etc. may substitute for part of experience.
Demonstrated experience in survey design and analysis.
Demonstrated experience in data management.
Demonstrated ability to work both independently and collaboratively with colleagues and diverse populations.
Excellent communication, time management, and project management skills.
Experience in using relevant tools and software including Microsoft Office, survey tools (Qualtrics preferred), statistical software, Google Analytics, and customer support platforms (ZenDesk preferred).
Experience with outreach to students, faculty, and staff in an academic institution a plus.
Ability to drive end-to-end data analytics cycle.
Experience conducting assessment and evaluation projects.
Experience creating data management policies.
Experience training staff on data management practices.
Experience working on project teams and using project management techniques and tools.
Experience in marketing a plus.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 516410
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.