Under the direction of the Department Administrator, the Senior Director Clinical Services Administration will provide finance and administrative management of all department based aspects of the provision of clinical services through Columbia University Department of Psychiatry, including, but not limited to, NYPH and affiliate hospital based services, Columbia University Faculty Practice Organization (FPO) based services, faculty private practices held outside the FPO, the entire Revenue Cycle process, including primary liaison to the FPO and oversight of department based revenue cycle administration. The total operating budget exceeds $25M, with personnel oversight of over 30 employees across multiple physical sites.
Clinical Operations Administration â€¢ Coordinate all clinical operations under the purview of the Department regardless of location or participating division â€¢ Design and implement staffing model across the clinical services to meet the strategic and operational priorities of the clinical programs. â€¢ Manage and Implement new FPO based processes, create standard policies and procedures across all sites â€¢ Oversee customer service training programs, analyze trends and make recommendations related to patient satisfaction and practice productivity â€¢ Coordinate the e-messaging presence for Columbia Psychiatry clinical activities
Research Administration â€¢ Oversee and/or liaison with other divisions to oversee the pre- and post- award administration of faculty who are PI on sponsored research if the primary appointment is in Adult Clinical Psychiatry and if sponsored research is in division of education
Finance and Production â€¢ Work directly with Department Finance to develop annual operating budgets for all clinical programs and individuals â€¢ Monitor the financial and productivity performance of individual practitioners and clinical programs â€¢ Work directly with Department Finance to monitor the accuracy of the NYPH and other Medical Services Agreement finances, ensuring actuals reflect budgeted agreement. Participate in the preparation and discussion of the annual joint budget negotiation with NYPH (and other MSA entities as needed) â€¢ Ensure that all budget and fiscal processes are carried out smoothly and with strict compliance â€¢ Budget and monitor the financial performance of individual practitioners and clinical programs â€¢ Work with Finance office to develop business plans for faculty recruits and new program development to forecast production and financial expectations, review existing program expansion or shrinkage, and then oversee implementation strategies in coordination with department leadership
Clinical Faculty â€¢ Implement a clinical FTE methodology in concert with the Department leadership, then monitor and manage the process going forward to ensure accuracy â€¢ Work with Vice Chair Clinical Services, faculty and medical center managers to facilitate planning, implementing and managing clinical programs
Space/Facilities â€¢ Monitor clinical space utilization and provide department finance team with accurate allocation of space cost based on department based policies and methodology for cost allocation â€¢ Coordinate the assignment of space to programs in coordination with faculty leaders
Non-FPO private practice â€¢ Coordinate the regular documentation requirements for faculty whose private practice is held outside the FPO â€¢ Liaison to the CUMC Controllers office who will perform periodic audits of private practices held outside the FPO
Bachelor's degree required or equivalent in education and experience. 7 years related experience.
Master's degree preferred
Work experience in academic medical center and/or in field of behavioral health
Experience working directly with physicians and clinical psychologists, and/or research faculty highly recommended.
Working understanding of clinical reimbursement, electronic medical records.
Must successfully complete online systems training requirements.
Strong organizational skills, ability to set priorities and manage multiple competing priorities concurrently.
High degree of attention to detail.
Foster credibility and establish collaborative working relationships with customers, management peers, and staff.
Clear and concise written and verbal communication.
Demonstrated working expertise with Microsoft Office products, especially proficiency with Excel.
Prior experience with complex budgeting, fiscal monitors and controls.
Proven ability to work on highly complex, time sensitive projects with limited direction, meeting critical deadlines.
Demonstrated acute attention to detail, citical thinking and judgement, as evidenced by minimal errors in complex reports.
Well-developed critical thinking skills.
Well-developed ability to exercise discretion.
Approaches situations with self-confidence.
Adaptable to diverse personalities and situations.
Can tolerate ambiguity.
Ability to have difficult conversations with grace and poise.
Good judgement: ability to think through a situation and plan a credible course of action.
Curious of mind; likes to learn.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 516385
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.