UCSD Layoff from Career Appointment: Apply by 7/21/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 7/30/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the direction of the medical director for Adult Congenital Heart Disease (ACHD) and the ACHD program manager, the program coordinator will work closely with Physicians, RNs and APPs to manage all administrative aspects of the congenital heart disease program. Key duties include: initial referral intake; referral tracking and management; patient registration; obtaining medical records and importing into EMR; insurance authorization; managing patient correspondence and phone calls; scheduling clinic visits; scheduling procedures in the catherization lab; and coordination of other tests and procedures.
The position will play an integral role in the continued development of this growing program, such as; assisting with the national accreditation of the program, building relationships with referring physicians' office staff, and helping coordinate patient support groups. Incumbent is a primary point of contact for patients coming into the congenital heart disease program and will be expected to provide the highest level of service to our patients, staff, and providers. The coordinator will be a representative of UC San Diego Health and must exemplify UCSD's core values. May perform other related duties as assigned.
Minimum of three (3) years of experience as an administrative/hospital assistant; two (2) years of which were in a healthcare setting.
Basic knowledge of medical terminology.
Proven knowledge and skill in computer software applications (specifically Microsoft Office).
Demonstrated knowledge of surgery, procedure, and clinic scheduling and authorization.
Must be fluent in English for both oral and written communication.
Strong ability to interact well with all patients.
Excellent customer service skills.
Clinical office management or related experience.
Experience with EPIC.
Knowledge and skill in using iShare.
Bilingual in both Spanish and English.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
Typical work hours are 8-10 hours daily totaling 40 hours per week Monday- Friday.
Must be able to work occasional overtime and weekends as needed.
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