Purpose: Under the management of the Director of Network2Work@PVCC (N2W), the Job Seeker Network Coordinator manages the over 400 (and growing) Advocates who volunteer with N2W by acting as the staff point of contact between them and the Job Seekers.
Building and executing improved communication strategies between the Advocates and Job Seekers. Building upon the existing basic, Advocate training and executing weekly/ monthly Advocate trainings. Along with the Enrollment Specialist, managing the assignment of Navigator Advocates to those Job Seekers needing one. Managing the monthly Job Seeker "exit survey." Along with the Outreach Specialist, planning, developing, and distributing a quarterly, internal Advocate newsletter. Assisting the Network2Work@PVCC staff with the dozens of daily interactions between Job Seekers and the N2W team. Other duties as assigned by the Director and Dean of Community Self-Sufficiency.
Job brief: We are looking for a driven, socially connected Job Seeker Network Coordinator to attract and interact with targeted community Advocates and Network2Work@PVCC job seekers. The goal is to gradually achieve superior customer engagement by strategically exploiting all aspects of the Network2Work@PVCC model of building relationships to assist those who struggle in our community.
The Job Seeker Network Coordinator should have a solid understanding of how the Network2Work@PVCC model of utilizing community volunteers engages with the dozens of job seekers enrolled in the program each month.
A background in any customer service/ customer interaction is desirable. A track-record of community engagement in central Virginia is paramount.
Proven working experience in customer services/ customer interaction.
Excellent communication skills.
Demonstrable social networking experience and social analytics tools knowledge
Positive attitude, detail and customer oriented with good multitasking and organizational ability
Fluency in English
High school/GED required.
Internal Number: 35710
About Piedmont Virginia Community College
Virginia's Community College's educate 240,000 credit students annually and over 170,000 non-credit students at 23 Community Colleges with over 40 campus locations throughout the Commonwealth. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality. These programs are financially and geographically accessible to meet the individual, business, and community needs of the Commonwealth.