Provide quality support to the Department of Otolaryngology in order to ensure a positive atmosphere for patient care, smooth flow of clinic, timely registration and scheduling of patients. Provides coverage to various divisions in the Otolaryngology department. This includes answering phones, scheduling office and ancillary appointments. Primary responsibility is greeting patients, checks patients in/out, schedules appointments including scheduling complex coordinated appointments, and collects payments and answers questions regarding payments and forms. Provide high quality customer service to both external and internal customers that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. Ensure the clinics are able to function smoothly and efficiently while keeping the patients wellbeing paramount. In addition, the PAS assists in maintaining the practice environment in a clean, orderly condition. This includes unlocks doors at start of day; locks doors at end of day; removes used and un-sterile supplies and instruments from examination or treatment rooms; stocks rooms with sterile supplies and instruments; pre-cleans instruments and scopes to prepare to send to central SPD for sterilization; cleans examination rooms with disinfectant; troubleshoots equipment for malfunctions; takes inventory of supplies, equipment, and instruments; orders supplies; and transports clean and dirty equipment and scopes to and from sterile processing in accordance with OHSU Sterile Processing procedures. Functions as an integral member of the Department by contributing to new ideas for improving customer service and reducing costs. The PAS will be flexible and able to float to all divisions in Otolaryngology when needed. Responds to questions regarding insurance coverage, copayment requirements, and general clinic information. Conducts patient intake including verification of eligibility, benefits, authorizations for office and surgical services, and ensures proper orders have been received. Enter and update online authorizations into EARL. Schedules patient appointments and coordinates ancillary appointments. Request, receive and prepare previous medical history, scans and lab results for all new patients. Coordinates document and data flow between divisions supports staff to include surgery scheduler and clinical staff. Must have strong attention to detail skills, customer service skills, problem solving skills and ability to work independently with little direction and as a team.
Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position.
Proficient in Microsoft systems including Word and Excel.
Experience with scheduling of appointments and obtaining managed care authorizations.
Basic computer keyboarding skills including typing of 30 - 45 wpm.
Working knowledge of medical terminology.
Medical records management skills.
Six months experience with a busy, multi-line phones.
Strong relationship building skills with patients, care plans, providers, clinic staff, management, OHSU and community partners.
Exceptional customer service skills - both in-person and on the telephone.
Exceptional interpersonal skills-able to resolve conflicts and problem solve between parties.
Demonstrable active listening skills and supportive, professional behavior.
Demonstrated evidence of strong written and verbal communication skills.
Ability to manage multiple priorities, prioritize workload, meet deadlines and urgent patient, physician and system needs.
Ability to work accurately and without supervision.
Proven record of reliable attendance, punctuality, and successful performance with past and present employers.
Ability to have good judgment with regards to daily work and prioritization.
Detail oriented in daily work.
Must be able to perform the essential functions of the position with or without accommodation.
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or email@example.com.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm