The Department of Orthopedic Surgery seeks a Senior Medical Office Coordinator who will coordinate the day-to-day activities of a multi-faceted complex medical and/or surgical orthopedic spine practice to ensure a smoothly functioning office and good patient relations. This role serves as resource in team environment, addresses patient problems, third party issues and patient-related situations based on past experiences, and resolves issues independently. As appropriate, refers patients to other resources. The Sr. Medical Office Coordinator adapts to changes in technology and software to ensure efficient office practice, provides administrative support for medical matters on behalf of orthopedic physicians, as well as general academic/general administrative support.
Specific Duties and Responsibilities:
Schedules patient visits, from simple to complex situations.
Performs insurance verification.
May perform patient communications on behalf of physicians (variable situations).
May serve as physician's liaison with internal contacts (within and outside the department) and external contacts (insurance company reps, other physician offices).
May perform some clinic-related administrative work for assigned physician(s).
May perform some general administrative work for assigned physician(s).
Resolves scheduling conflicts and maintains clinic patient flow.
Researches issues relating to billing or charge capture, discusses issues with appropriate staff and/or physicians, and takes necessary measures to resolve issues.
Resolves patient problems or refers patients to appropriate resources.
Intervenes, as necessary, on issues relating to patient complaints, health care providers' concerns, and operational issues, and takes measures to correct situation or ensures appropriate personnel are involved.
Prepares and maintains clinic statistics and reports using database or spreadsheet software. Develops reports to track referral patterns, data regarding physician availability, appointment waiting periods, and unkept appointments.
Monitors clinic compliance with quality assurance guidelines and makes arrangements for implementation.
Ensures that clinical equipment is maintained in adequate working order and schedules maintenance.
Performs miscellaneous related duties and special projects as assigned.
Minimum Qualifications (Required)
High School Diploma/GED.
Three (3) years progressively responsible medical office experience.
Medical terminology required.
Intermediate computer and proofreading skills required.
Experience in the Johns Hopkins system strongly preferred.
Additional education may be substituted for up to one year of experience. JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Experience in a related medical office, hospital, call center or customer service environment.
Special Knowledge, Skills & Abilities:
Intermediate computer and proofreading skills.
Classified Title: Sr. Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Hourly Pay Rate Range: $17.43 - $23.95/hr (commensurate with experience) Employee group: Full Time Schedule: Monday - Friday 8 AM - 4:30 PM Exempt Status: Non-Exempt Location: School of Medicine Campus Department name: SOM Ortho Spine Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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