The Department of Ophthalmology seeks a Patient Service Coordinator who will handle all administrative aspects of the patient encounter, maintains accurate patient information and ensures each patient receives superior customer service during their visit at Johns Hopkins.
Specific Duties & Responsibilities:
Uses automated systems to perform accurate and timely patient scheduling, registration, and check-out.
Relays information to patients regarding preparation diagnostic tests and examinations.
Verifies and enters registration and insurance information into the computer system and prepares daily schedules.
Sends medical questionnaire forms to patients to obtain missing information.
Obtains pre-certifications and/or referrals as required by patients' health care insurers or managed care providers.
Scans all insurance information as required into computer system.
Assists patients or family members with completion of medical insurance forms.
Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
Collects time of service payments including copays, balances, self-payments, refractions, etc. Issues receipts, and prepares financial reconciliation records daily.
Fills schedule vacancies due to cancellations.
Assists with basic insurance and third party queries and explains payment policies.
Arranges or assists in arranging patient transportation.
Prints and mails directions, fee schedules, and department specific information to patients as needed.
Complies with Johns Hopkins mandates regarding any scheduling or registration requirements.
Other duties as assigned.
Minimum Qualifications (Required)
One (1) year work experience in customer service required.
Two (2) years related work experience preferred.
Knowledge of medical insurance coverage preferred.
Medical terminology, and basic computer skills preferred.
One year work experience required in a similar service-oriented industry.
Ophthalmology/JHH system work experience strongly preferred.
Special Knowledge, Skills & Abilities:
Ability to demonstrate a high level of interpersonal skills with patients, families, visitors and clinical staff.
Ability to maintain personal composure under stress.
Ability to perform with a high degree of accuracy and meticulous attention to detail.
Ability to proficiently operate PCs and standard Microsoft Office Suite applications.
Exchanges routine information in an appropriate manner.
Is extremely sensitive and discreet with private patient information.
Offers friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins.
Treats patients, family members, physicians, and guests with courtesy and respect.
Represents Wilmer in a professional and positive manner.
Complies with standards of behavior in compliance with JHU policy.
Complies with JHU dress code to ensure a professional appearance.
Consistently works in a positive and cooperative manner with fellow staff.
Seeks out opportunities to help rather than waiting to be asked.
Considers the impact of personal actions on other staff throughout the organization.
Demonstrates flexibility to perform duties wherever volume deems it necessary.
Ability to stand, walk or sit for an extended period of time.
Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
Ability to see and hear within normal parameters.
Possible exposure to communicable diseases.
Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: $15.26 - $21.00/hr (commensurate with experience) Employee group: Full Time Schedule: Monday - Friday, 9:00a-5:30p Exempt Status: Non-Exempt Location: School of Medicine Campus Department name: SOM Oph Retina Service Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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