The Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.
Minimum Education:â¢High School Diploma â¢Associateâs Degree in a related field is preferred.Minimum Experience/Knowledge: â¢Minimum of 3 years of IT and 2 yearsâ experience in Desktop and/or Service Desk Support Strongly preferredâ¢Must demonstrate excellent customer service, written & verbal communication skillsâ¢Triage, track & monitor ticket progress per required SLA & follow escalation proceduresâ¢Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilitiesâ¢Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasksâ¢Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outagesRequired License/Certification:â¢Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.