Receive and manage all incoming inquiries from any customer; patient, insurance company, USC employee as walk-ins or via telephone or written correspondence. Documents all activity in the facilityâs patient accounting system. Requirements will include being well versed in insurance products, medical group risks, and all governmental programs and benefits structures. Must be knowledgeable of the Financial Assistance Programs and all screening requirements. Contacts and work collaboratively with the financially responsible party with regards to patient liability. Partner to evaluate the ability to meet their obligation and collect monies due to the organization. Able to work with minimal supervision.
Minimum Education:â¢High School graduate or equivalent. Minimum Experience/Knowledge:â¢Two years of experience in a high volume organization with strong customer service background required, hospital or health care setting preferred â¢Knowledge of collection techniques.â¢Effective written and verbal communication skills.â¢Excellent customer service skills and telephone etiquette.â¢Problem solving skills essential.â¢Insurance knowledge and communication with payers.â¢Ability to think independently and use good judgment for situations which require initiative and innovation.â¢Computer literacy, including proficiency in MS Word, Excel and some knowledge of Access (preferred).â¢Knowledge of basic office equipment.â¢Ability to establish work priorities and prioritize needs to meet required timelines.â¢Analytical and problem-solving skills.â¢10 Key by touch and ability to type 45 wpm.â¢Basic math calculation skills.â¢Understanding of hospital reimbursement methodologies, including DRGs, APGs and standard payment methodology: PREFERREDâ¢Knowledge of ICD-9, CPT-4 and HCPCâs coding systems â PREFERREDâ¢Working knowledge of Medicare, Medicaid and all other third party payment methods: PREFERREDâ¢Understanding of contract payer policies and procedures â PREFERREDâ¢Ability to interpret Managed Care Contracts â PREFERREDâ¢Bilingual English/Spanish â PREFERREDRequired License/Certification:â¢Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.