The Service Line Director is masterâs prepared with outpatient administration experience and is responsible for the administration and oversight of service line and site operational budget, development/management, program planning, human and material resources allocation.
The Service Line Director ensures the development and implementation of patient care standards across the service line ensuring there is consistency and compliance with USC Care Medical group policy and procedures, professional practice standards and the continuous delivery of efficient and cost-effective patient care services.Â He/she will have oversight for the services provided in service line with practices located at various sites including the HSC campus and our community offices.Â The Service Line Director analyzes data and information to increase access and growth, reduce costs, and create efficiencies within each department. Engages in process improvement, program and system implementation, and facility projects to support and meet the Keck Medicine of USC goals and objectives. Â The Service Line Director ensures timely feedback and suggests solutions concerning Press Ganey results and CGCAPS customer service scores regarding satisfaction of team members, providers, and patient, operationalizes the growth and development of the practice(s) and new service opportunities by utilizing the proper allocation of resources and sound financial management. The Service Line Director supports his/her leadership team, offers guidance to managers and directors under his or her supervision, effectively delegating responsibilities and duties. Achieves a collaborative working environment.
The Service Line Director is an active member of the ambulatory leadership team and communicates regularly with USC Care Medical Group leadership, the applicable department administrators, division chiefs and Department Chairs.
Minimum Education:â¢Masterâs degree in progress or completed is preferred.Minimum Experience/Knowledge:â¢Minimum of five yearsâ operational experience in a healthcare facility preferably in an outpatient setting. â¢Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint â¢Excellent analytical and organizational skillsâ¢Excellent written and verbal communication skills, including presentations and negotiationsâ¢Strong interpersonal skills to handle sensitive situations and confidential informationâ¢Able to make decisions effectively and with appropriate stakeholder inputâ¢Professional mannerisms, appearance, and executive presenceâ¢Knowledge of relevant state and federal healthcare regulationsâ¢Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structureâ¢Working knowledge of the business of healthcare, data analysis/synthesis, and quality improvement, regulatory and legislative issues related to service line coordinationPreferred:â¢Spine Service Line: 3-5 years of spine outpatient experience â¢Otolaryngology Head and Neck (OHN) Service Line: 3-5 years of OHN outpatient experienceRequired License/Certification:â¢Fire and safety certification if working in a clinic located in Los Angeles City. If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.