As the first school of its kind in the United States, the Indiana University School of Informatics and Computing is an innovator in a fast-paced and dynamic field. Our school on the IUPUI campus integrates computing, social science, and information systems design in unique ways.
We explore how people use computing and technology to live, work, play, and communicate. At SoIC we apply our insights to developing innovative IT solutions that transform fields like health care, biology, business, law, entertainment, and media.
More than 1,200 students in the SoIC study informatics at IUPUI. Our top-notch programs and highly regarded faculty prepare them for the power and possibilities in computing and information technology.
The Technology Coordinator is responsible for computer support, user systems support, troubleshooting, software installs, and hardware installs within the IU School of Informatics and Computing Indianapolis. The Technology Coordinator oversees the day-to-day operations of the School's client support team and is responsible for organizing work schedules and ensuring the productivity of the team. This position reports to the Director of Technology Services and Facilities Planning.
Provides mid-level technical support to faculty, staff, and students; resolves mid and low-level problems and, as necessary, refers more complex problems to appropriate supervisors and/or senior-level support staff.
Interprets problems and provides technical support for hardware, software, and systems; follows established protocols to provide technology solutions in support of students, faculty and staff.
Shares resources and training materials to assist users; identifies recurring difficulties/problems and reports on trends; updates documentation as needed.
Stays up-to-date and maintains knowledge of all services offered and/or supported by the university.
Documents and tracks calls received, and follows up with clients until a satisfactory resolution is reached.
Inventory: Manage school's considerable inventory of technology equipment and software, including receiving, deployment, maintenance and support and final disposition to surplus. Research product information and review documentation. Investigate and assess new software and equipment. Maintain technical documentation according to standards.
Policy compliance: Recommend and implement necessary information and computer security policies in accordance with campus and university policies; Inform and assist school employees with IT security policies.
Planning: Assist the school's Director of Technology Services and Facilities Planning with setting goals and objectives. Manage the client support team. Assist with hiring. Plan and direct projects handled by the client support team.
Outreach: Coordinate tech needs for school events. Develop and maintain working relationships with internal and external clients. Design and implement improved processes or operational policies; restructure, organize and document new and better ways to resolve client issues.
High school diploma or GED
Bachelor's degree in Computer Science, Computer Technology, Information Technology or closely related field
2 years of computer support or related experience
Combinations of related education and experience may be considered
Three years of experience in generalized desktop support
Two years of direct system management support
LICENSES AND CERTIFICATES
COMPTIA A+ certification Upon Hire
Proficient communication skills
Maintains a high degree of professionalism
Demonstrated time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Highly thorough and dependable
Friendly and service-oriented
Experienced understanding of computer operating systems
Basic knowledge of Windows and Mac desktops and Microsoft Office suite
Skilled in utilizing and troubleshooting university systems
Experience managing both Windows operating systems and Macintosh operating systems
Working Conditions / Demands
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.
At this time, remote work is not an option for this position.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page .
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.