Interprets and explains a wide range of university and governmental policies and procedures involving official records and/or student loans to students, faculty, parents, and the general public.
Processes and maintains official records; answers specific questions regarding records; ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies.
May process, approve, and issue short term loans and/or official documents including transcripts, student loan deferments, and insurance forms after determining student eligibility.
Responds to requests for information; determines appropriateness of release of information under well established university and federal policies; transmits information, if appropriate.
Distributes and collects forms from walk-in clients; sets up staff appointments, if needed.
Monitors any changes to student files; updates as new information is received. Develops and maintains files and databases.
Responds to student inquiries regarding status of account. Provides technical direction to part-time student staff.
May certify completion of degree requirements.
Specific Departmental Responsibilities:
Performs variety of duties in support of apostille and degree certification and diploma production/distribution.
Provides e-mail/telephone guidance to faculty regarding final grading processes and deadlines.
NOTE: Limited Term position funded for one year from date of hire with the possibility for renewal.
High school diploma or GED
Two years of college coursework
2 years in customer service, higher education, or a related field
2 years of working with complex data and/or in a records services environment that included customer service responsibilities and data structures
Proficient communication skills
Maintains a high degree of professionalism
Demonstrated time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Highly thorough and dependable
Demonstrated ability to maintain confidential information
Friendly and service-oriented
Experience working with a wide diversity of individuals
Experience in a position that required a high level of organizational skills, attention to detail, and tact and diplomacy.
Ability to interpret complex confidential information and to provide guidance consistent with the Family Educational Rights and Privacy Act or other state or federal regulations
Familiarity with Indiana University student records and services or similar customer services and record-keeping environments.
Ability to maintain knowledge of Office of the Registrar operations and procedures in order to perform duties according to seasonal cycles.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page .
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at firstname.lastname@example.org or by visiting IUPD.
About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.