This position analytic and technical work to support laboratory systems in a clinical environment. Employees participate in the implementation of new functionality, as well as troubleshooting day-to-day problems. Duties include laboratory and client needs assessment as well as evaluating workflow and establishing ways in which technology can enhance those workflows. Employee works as part of a team on large projects, receiving instruction and providing deliverables. May also lead small internal department technology initiatives. Employees should be able to work independently with minimal supervision.
This position will serve as the primary support person for our Digital Pathology Center in the Department of Pathology. It will work with laboratory management and staff, Pathology IT, and other clinical sites to streamline processes, coordinate/implement changes, and ensure smooth communication with all our clients.
Primary Duties & Responsibilities
Works closely with Project Managers and other members of the clinical support team to develop clear project deliverables and timelines.
Helps determine appropriate architecture, and other technical solutions, and makes relevant recommendations to the project manager or clients.
Communicates to the project manager with efficiency and accuracy any progress and/or delays of assigned projects.
Develops training materials and documentation for end-users and internal department use.
Provides formal training to end user for applications related to support spectrum.
Tests applications enhancements, ensuring smooth transition into production systems, engaging users as necessary.
Recommends upgrades and enhancements, researches, tests and evaluates new technologies related to support spectrum.
Troubleshoots issues/inadequacies with new enhancements and existing functionality, communicating with vendors as needed.
Actively participates in team meetings and discussions.
Performs other related project work and duties as assigned. Â
For Department-Level Environment with Combined Responsibilities (Using full-lifecycle development approach):
Develops projects of minimal size and complexity.
Helps to determine appropriate architecture, and other technical solutions, and makes relevant recommendations to clients.
Contributes to development of detailed specification documents with clear deliverables and timelines.
Defines database requirements, functionality and utilization.
Designs and develops application database structure, tables, entity relationships and security privileges.
Works with clients and designers to build and refine graphic designs for websites and applications.
Tests applications to ensure displays meet ease of use and flexibility standards and to ensure web sites execute properly for multiple browsers, engaging users as necessary.
Ensures designs make efficient use of network and database resources.
Creates online help functions, including application documentation.
Standard computer department working environment with standing, walking and lifting less than 50 pounds required.
A moderate amount of work performed at customer site.
Ability to consult with clients on issues and requests that require the implementation or creation of a custom solution.
Ability to effectively use available tools in problem solving and systems analysis.
Ability to perform diagnostics on assigned software and/or hardware according to standard operating procedures.
Interact as a productive team member on a project team or manage a project task.
Knowledge of Crystal reports (servers, reporting, analyzing), baseline Windows server support, and strong application support knowledge.
Ability to communicate technical issues with non-technical users.
Experience with multiple applications within Office365 (i.e.. PowerBi, CRM modules).
Ability to learn and adapt to a robust and complex technical environment, and the willingness to take on multiple projects at any given time.
Project Management: Ability to interact as a productive team member on a project team or manage a project task.
Technical Knowledge: Understand theory behind applications systems analysis and programming and requires some guidance to develop applications.
Technical Solution Development: Ability to develop logical flow of simple applications. Ability to design input/output and file specifications based on project specifications.
Technical Support: Ability to effectively use available tools in problem solving and systems analysis. Ability to perform diagnostics on assigned software and/or hardware according to standard operating procedures.
Consultancy Skills: Ability to consult with clients on issues and requests that require the implementation or creation of a custom solution.
Degree or certification from a technical school or college in computer programming.
Experience in computer programming and/or relevant DBA experience may be substituted on a year-for-year basis for required education.
$53,900.00 - $92,200.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.
Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individualâ™s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply.
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
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