Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,445 full-time undergraduates and 5,125 graduate and professional students. Ranked 35 among national universities, Boston College has 878 full-time and 1,201 FTE faculty, 2,750 non-faculty employees, an operating budget of $1.2 billion, and an endowment in excess of $2.8 billion.
Reporting to the Manager, Mail & Package Services, this position will assist with managing the activities of a large mail and package distribution operation over four distinct locations in the receipt and distribution of mail and packages to the University community of students, faculty and staff with a strong emphasis on customer service.
Assist with the supervision of all bargaining unit employees, responsible for the delivery of student mail and packages including training, implementation, troubleshooting and daily oversight of the use of SC Logic for package delivery.
Assist with overseeing function and reporting of automated parcel lockers to insure maximum use and increase team efficiency.
Assist Manager, Mail & Package Services with follow up on customer service issues.
Continuous monitoring of new Postal regulations and rates to insure both compliance and cost savings to the University is crucial. Work in conjunction with Residence Life, Procurement as well as the student population to identify procedures for streamlining and enhancing operations. Work in partnership with the Director and Manager to set goals and objectives for the Mail Services Operation.
This position will assist in the review and analysis of productivity, staffing and operations reports including the implementation of all changes in procedures, equipment use, and schedules to increase and promote efficiency.
Supervisory duties including employee scheduling, hiring, providing feedback and worker safety. Backs up the manager when necessary.
Prepares weekly/monthly reports of performance within the package delivery system
Monitors USPS regulations and implements necessary procedures to ensure compliance
Exceptional customer service is the goal, this position often requires tact and diplomacy to satisfy our broad range of constituents.
While performing essential functions of this job, employee is regularly expected to visit multiple locations on a daily basis.
May be required to augment counter service during peak times.
Knowledge of postal and federal policies, statutes, procedures and regulations is essential, as is experience with supervisory practices and principles. Strong experience with computer programs, such as SC Logic or equivalent and Business Manager reporting tools is critical. Familiarity with hand held devices and cloud base programs is essential. This position requires an individual with strong communication skills and a background demonstrating outstanding customer service expertise.
An Associate's Degree or equivalent experience is required. A valid driver's license is mandatory.
Boston College conducts background checks including education, and verifies COVID-19 vaccination as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/offices/diversity .
Boston College is one of the nation's best and most selective universities, with U.S. News & World Report ranking Boston College 31st among national universities, and Forbes ranking it 26th in its 2012 America's Best Colleges listing. Boston College confers more than 4,000 degrees annually in more than 50 fields of study through eight schools and colleges. Faculty members are committed to both teaching and research having earned nearly $60 million in research grants in the last year alone. The University has made a major commitment to academic excellence. As part of its Strategic Plan, Boston College is in the process of adding 100 new faculty positions, expanding faculty and graduate research, increasing student financial aid to more than $128 million annually, and widening opportunities in key undergraduate programs, such as international study, internships and student formation.