Location: Worcester, MA Category: Other Posted On: Sun Jul 18 2021 Job Description:
GENERAL STATEMENT OF RESPONSIBILITIES:
Provides technical support to students and assists with the operation of the Harrington Academic Computing Center.
Reports to the Academic Computing Center Manager.
DUTIES AND RESPONSIBILITIES:
Under general supervision, the lab assistant must assist in the operation of the academic computing center, providing ongoing assistance to students and perform related duties as required which include assisting students with using the computers and software applications.
Monitor the computer lab.
Ensure that students sign in before using a computer.
Assist students with using the computers.
Troubleshoot/report computer or printing problems.
Ensure that printer trays have paper.
Replace toner cartridges when toner is low.
Periodically maintain and clean computer terminals and screens.
Actively supports the teaching and learning process; works to create and support a student centered environment.
Works actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility and teamwork.
Embraces and supports the principle that "diversity is everybody's business" through the daily performance of duties and responsibilities.
Provides flexible, responsive and high quality customer service to all whom we serve, be they students, community or staff, and continuously assesses processes and procedures.
Performs other duties as assigned.
An Associate's Degree in Computer Information Systems or equivalent experience.
Two years' experience working in a microcomputer support environment.
Bachelor of Science in Computer Science or equivalent.
Five years' experience supporting users of microcomputers.
Knowledge of the Windows Desktop environment.
Experience with the Microsoft Office suite.
Knowledge of various software applications such as, Visual Studio, Visual Basic, AutoCAD, Internet Explorer and a minimum understanding of other software specific to college courses.
Knowledge of Blackboard LMS and the Q portal
Ability to communicate technical information in writing and orally.
Excellent oral and written communication skills.
Diversity, inclusion and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.
Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity and expression, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
QCC was established in 1963 to provide access to higher education to residents of Central Massachusetts. Since the early 60s, enrollment has grown from 300 to over 13,000 full and part-time day and evening students served. Over 120 associate degree and certificate career options in Business, Healthcare, Technology, Liberal Arts, and Human Services. The College also offers a wide variety of non-credit courses, workshops, and seminars through its Center for Workforce Development and Continuing Education. In addition, over 300 noncredit and nearly 35 credit courses are offered online.In addition to its main campus on West Boylston Street in Worcester, the College has program locations in downtown Worcester at its Healthcare and Workforce Development Center, at the Senior Center in Worcester (Hospitality & Recreation Management), Burncoat High School in Worcester (Automotive Technology), and in Marlborough at Assabet Valley, and Southbridge.QCC is especially interested in candidates who, through their research, teaching, and/or services, will contribute to the diversity and excellence of the college academic community.