Recruit and evaluate freshman and transfer applicants to support enrollment goals. As member of visitor engagement team, manage the tour guide program of approximately 150 tour guides employed by Undergraduate Admissions and assist in the coordination of the digital programming schedule. Exercise discretion in the review of confidential admission materials. Plan and implement strategic recruitment practices, both long-term and short-term, to achieve University undergraduate enrollment objectives. Provide detailed and nuanced counseling to students, families, counselors, and alumni.
Manage a regional recruitment territory. Plan and execute outreach activities to meet University enrollment goals and University strategic plan. Develop, implement, and assess strategic recruitment by targeting schools, programs, and students within territory. Build and maintain productive working relationships with college counselors and community-based organizations (CBOs) to establish a successful recruitment campaign. Track, evaluate and report relevant recruitment statistics. Organize high school visits, college nights, on-campus events, and other strategic recruitment events. Out-of-town travel 4–5 weeks in the fall with other local and out-of-town travel as assigned.
Lead on-campus information sessions as on-duty director in visitors center on rotational basis. Answer student/family queries by phone, email, and in person.
As member of admission committee, read, evaluate and render an admission decision for a minimum of 1,800 freshman and transfer applications. Apply independent judgment by interpreting institutional priorities during the application evaluation process to determine applicant admission to the freshman and transfer class. Must exercise independent judgment to interpret and apply University admissibility standards to meet enrollment targets. Plan and organize reading quotas to meet deadlines.
Manage university tour guide program. Recruit, hire, train, and supervise 150+ student tour guides. Develop and create tour content utilizing data and research from Slate Technolutions and information gathered at the Segal Visitors Center. Schedule, plan and staff special group tours for Chicago Public Schools, community-based organizations, and other constituencies. Assess and evaluate quality and effectiveness of tour content and tour guides on a quarterly basis. Manage tour schedule throughout the year. Undertake special projects to assess and improve on-campus and online visitor services and programs.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree.
1–3 years’ experience in college admission/recruiting, or equivalent experience.
Valid driver's license.
Minimum Competencies: (Skills, knowledge, and abilities)
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Excellent writing and editing skills.
Strong speaking/communication skills and ability to speak effectively before audiences of up to 500 people or more.
Ability to work effectively with time and volume pressures. Must be able to meet deadlines.
Ability to communicate inclusively with all members of Northwestern community (students, faculty, staff, alumni) as well as prospective students and families from around the world.
Ability to meet department and University goals.
Ability to work outside normal business hours including evening and weekends.
Requires valid driver’s license and frequent business travel by plane.
Requires independent judgment, discretion and diplomacy.
Familiarity with Northwestern
Strong customer service instincts
Ability to quickly learn new technologies and software
Creative, innovative, and highly organized.
Familiarity with tour guide programs and/or experience as a tour guide coordinator
Preferred Competencies: (Skills, knowledge, and abilities)
Familiarity with Zoom and YouTube Live.
Familiarity with Slate Technolutions CRM.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
Internal Number: 41247
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.