Senior Director of Environmental Services - 2102610
At Stony Brook Medicine, a Senior Director of Hospital Environmental Services is a valuable member of our senior executive leadership team who provides direct oversight of the daily operations of the housekeeping services to ensure that offices, patient/guest rooms, facilities and other specified areas are kept in a clean and orderly condition. He/She reports directly to the Associate Director of Facilities and acts as a delegate and with executive leadership to progress the workflow, design and implement the Hospital's target operating model and develop operational processes that ensure the Hospital's Environmental Services aligns with the mission and strategy of Stony Brook Medicine. The Senior Director of Environmental Services is a member of the senior management team and is responsible for supporting the direction and implementation of programs and projects, and for providing and promoting problem analysis and problem resolution at both a strategic and functional levels. He/She will develop workflows, standard procedures and quality control plans. He/she is responsible for the maintenance of vendor/supplier relationships and leads/mentors the leadership team in the development and retention of their staff. This position ensures that all departmental milestones/goals are met, ensures fiscal responsibility for their budget and ensures compliance with all policy requirements including JCAHO, DOH, OSHA, state, federal, local, and hospital regulations and guidelines. The Senior Director of Environmental Services is also responsible for all human resource functions, including the ability to attract, recognize, retain and manage staff and patient satisfaction for the housekeeping division.
Management Operations and Leadership Functions
Ensures that the hospital environmental services division follows the hospital mission statement, all appropriate hospital compliance plans and department specific compliance plans. Leads, mentors, engages and develops teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance to ensure safety and sanitation standards in all operations. Cultivates a positive culture amongst staff and leadership by being a role model for leadership and staff based on core values and behaviors resulting from collective and sustained commitment to organizational leadership, fiscal responsibility, compassion and concern for safety.
Manages the operational implementation for all strategic, quality and operational transformation initiatives. He/She will develop the operating structure to ensure both efficient and cost- effective contributions at every stage of environmental services processes and procedures. Maintains efficient daily operations by initiating, coordinating, and enforcing policies and procedures. This includes developing, revising, and implementing workflow and productivity parameters along with troubleshooting issues and barriers with executive leadership, clinical staff, vendors and environmental services staff.
Develop, oversee and revise department policies and procedures. These policies and procedures include but are not limited to the use, cleaning and care of equipment, cleaning of specialized areas (such as surgical suites, new born nursery and central sterile) and techniques for the evaluation of cleaning effectiveness. Works closely with infection control and serves as an active member in the infection control committee to develop policies and procedures that ensure a safe environment for patients, staff and visitors by incorporating CDC guidelines, evidence based practice and national standards into daily practice.
Initiates environment of care rounds on and tours with senior management to determine the need for capital improvements, safety issues and potential risks to measure the department's compliance to policies and procedures. Collaborates with all Departments to plan, coordinate, implement and evaluate all performance improvement activities and quality indicators. Identifies trends within the division and in the Hospital that will contribute to the plan for improvement along with performance problems and deficiencies and follows through on the implementation of action plans for each issue noted as needed. Directs leadership and environmental services staff in performance improvement activities that improve outcomes, satisfaction, and enhances organizational efficiency.
Serves as the hospital representative for the regulatory compliance programs involving the handling of regulated medical waste, solid waste, and trace antineoplastic agents disposal. This includes mandatory site visits for these handlers and maintenance of all manifests, permits and OSHA vendor compliance documents. Additionally, conducts research to improve housekeeping technology, investigating new supplies and equipment.
Oversees the delivery of patient experience as it relates to environmental services: ideate and design new programs and systems to improve the customer experience, create a persistent patient/family centered first model mentality across physical and digital channels. Serves as an active member in the patient experience committee as Stony Brook recognizes that EVS staff has an important opportunity to make positive impacts in the patient experience as providing a clean environment not only as a first impression for patients, but also aiding in the reduction of patient's fear of possible infections.
The senior director of environmental services is responsible for all budgetary activities including understanding performance metrics, data and inventory trends and develops operational efficiencies. Develops a realistic and appropriate department budget through formal channels and provides relevant supporting documentation and justification for any new programs, capital equipment, budget adjustments or identified supplementation of current services. Communicates all budget variances, including shortfalls and surpluses to the Associate Director as identified in a clear manner. Reviews all purchases to ensure they are appropriate.
Maintains adequate staffing levels. Ensures that the work load of all staff members is spread out equitably. Requests for additional staff, due to documented needs are formally presented to senior administration.
Manages and oversees the overtime approval process along with tracking and overtime and creating methodologies to decrease overtime usage.
Works with Business Manager, housekeeping leadership, finance, purchasing and accounts payable to ensure that all purchases are properly accounted for and all invoices are approved in a timely manner ensuring prompt payment to vendors. The director is responsible for ensuring that all department policies are adhered to by in servicing housekeeping staff and conducting spot checks and audits. Discrepancies are quickly identified and corrective measures are taken if need be.
Human Resource Functions
The senior director of environmental services is responsible for the department's recruitment process. Works with Human Resources, Labor Relations, housekeeping educator and the various unions to improve employee retention. Meets regularly with Labor relations to ensure that disciplinary actions are handled properly and resolution is timely.
Responsible for overseeing and development of all training and orientation content. Adjustments to these programs are regularly conducted as needs, deficiencies and opportunities for improvement are identified. Monitors the performance of the Operations Manager, Assistant Director and Housekeeping Educator in the ongoing training and orientation of staff.
Maintains all departmental statistics and makes them available to other departments. Inservice records are reviewed to ensure departmental compliance with all required in-services. Submits a monthly CQI report to the Associate Director detailing all improvement initiatives, department volume indicators, recruitment, labor relation issues, etc. Creates value through efficient operations, appropriate cost controls and compliance with operational excellence. Other duties as assigned.
Bachelors degree in related field and 5 years experience in a housekeeping management position within a large hospital or healthcare facility.
In lieu of degree 10 years experience in a housekeeping management position within a large hospital or healthcare facility.
Knowledge of budgeting, operations, labor management, and retention methodologies is required.
Understanding of external regulatory requirements and infection control methodology.
The ability to present ideas and information in a concise, timely, effective and interpersonally appropriate manner through written and oral form.
Excellent public speaking and interpersonal skills.
Ability to coach and develop others along with proven leadership skills.
Position must use discretion in handling a wide range of confidential information.
Must have knowledge of Infection Control, Joint Commission, CMS, OMH, OSHA and Department of Health codes and requirements.
Masters degree or MBA and 10 years experience in a housekeeping management position within a large hospital or healthcare facility.
Special Notes: Resume/CV and cover letter should be included with the online application.
Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).
If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.
Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
All Hospital positions maybe subject to changes in pass days and shifts as necessary.
This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Prior to start date,the selected candidate must meet the following requirements:
Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
Complete electronic reference check with a minimum of three (3) professional references.
Successfully complete a 5 panel drug screen*
Successfully complete a Background Check investigation.
Provide a copy of any required New York State license(s)/certificate(s).
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
* The hiring department will be responsible for any fee incurred for examination.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.
In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewedhere.
Official Job Title: TH Senior Staff Associate
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Stony Brook
Department/Hiring Area: Environmental Services-Stony Brook University Hospital
Schedule: Full-time Shift: Day Shift Shift Hours: 8:30am-5:00pm Pass Days: Sat, Sun
Posting Start Date: Jul 15, 2021
Posting End Date: Oct 14, 2021, 3:59:00 AM
Salary: Commensurate with experience
Salary Grade: SL5
Internal Number: 2102610
About Stony Brook University
FROM ITS BEGINNINGS A HALF-CENTURY AGO, STONY BROOK UNIVERSITY HAS BEEN CHARACTERIZED by innovation, energy and progress, transforming the lives of people who earn degrees, work and make groundbreaking discoveries here. A dramatic trajectory of growth has turned what was once a small teacher preparation college into an internationally recognized research institution that is changing the world.