Under general supervision and technical guidance, the person in this position is responsible for design, implementation, and engineering support for technology solutions such as server virtualization, collaboration systems, active directory and database solutions. Specific technologies include WordPress, SharePoint, Big-IP F5, Netscaler, Cisco Proxy, and AutoSys job scheduling. The engineer must possess a broad range of technical skills and experience with enterprise-class services. The engineer will work with a team of technical staff within the Washington University IT organization to ensure that WashU IT services stay aligned with University initiatives that include research, teaching, patient care, and administrative objectives.
Will participate in on call rotations and will occasionally require working evenings and weekends.
Will need to be able to travel to on-campus and off-campus locations for meetings as needed.
Primary Duties and Responsibilities
Perform research, analyze technology, consult vendors, and apply best practices to design technical solutions by utilizing systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications. Typically related to existing system enhancements or new implementations of lesser scale.
Validate, test and implement new products and services.
Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.
Create and maintain documentation related to services, solutions and interfaces.
Provide technical and advisory leadership as required to complete objectives.
Provide training and mentoring for other personnel.
Perform other duties as assigned.
Bachelor's degree plus 3 years of related experience or equivalent combination of education and experience.
Experience working in higher education.
Experience in enterprise-scale environments.
Experience with systems analysis techniques and procedures and developing functional specifications.
Technology specifics as above (WordPress, SharePoint, Big-IP F5, Netscaler, Cisco Proxy, and AutoSys job scheduling).
Team Skills: Supports teammates at all times and in any way necessary to maintain a productive, energetic, efficient and dynamic WashU IT team. Communicates effectively and frequently both verbally and in writing with other members of the team. Collaborates with other teammates to provide assistance, and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the customer.
Customer Service: Must possess an aptitude for patience, professionalism, tactfulness and empathy. Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Must be able to quickly defuse stressful or anxious situations.
High aptitude for learning new technologies.
Ability to effectively communicate technical issues.
Effective oral and written presentation skills.
Ability to adjust to changes in priorities.
Ability to work with minimal supervision with a high degree of accuracy.
Ability to learn quickly and adapt to new circumstances.
Good organizational skills.
Flexible and willing to work extended hours as necessary and recognize the need to do so.
Ability to adjust scheduled time.
Able to exercise good judgment and demonstrate a proactive approach to problem solving.
Associate degree plus three years of related experience or equivalent combination of education and experience.
$62,000.00 - $106,000.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.
Washington University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to an individualâ™s sex, race, color, religion, age, disability status, protected veteran status, national or ethnic origin, gender identity or expression, sexual orientation. Women, minorities, protected veterans and the disabled are strongly encouraged to apply.
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
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Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.