Guides a variety of IT support activities for end-user hardware/software resolution, and guides end-users through troubleshooting procedures. Uses fundamental knowledge of software systems to recommend system modifications to reduce user problems.
Uses in-depth knowledge of IT support best practices and experience with the University IT systems to conduct analyses and contribute to the resolution of complex problems.
Provides technical guidance in setup, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
Calibrates specifications and typically collaborates with programmers to develop new applications or to make modifications to existing applications. Tests and debugs applications before releasing them to end-users.
Performs other related work as needed.
Develop and maintain relationships across a large organization.
Navigate a large, complex organization.
Manage multiple projects simultaneously and meet tight deadlines.
Excellent organizational skills and attention to detail.
Work both independently and as a team member.
Work discretely with sensitive and confidential data.
Cover Letter (required)
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR11571
About University of Chicago (UC)
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