Library Public Service Desk Assistant / Student Supervisor
Location: Santa Cruz Job ID: 20026
Initial Review Date (IRD) UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The Initial Review Date (IRD) for this position is: 07-28-2021
Dept Marketing Statement Library Public Service Desk Assistants are a part of the Circulation unit, which is a public service unit in the User Services & Resource Sharing (US&RS) department at the University Library. Its primary functions are to make UCSC collections and services accessible to library patrons, maintain the general collections, and assist with building security. The Circulation unit works collaboratively with other units in US&RS--Interlibrary Loan, Reserves & Media, Collection Maintenance, and Operations.
Under the general supervision of the Circulation Coordinator, the Library Public Service Desk Assistant performs and supervises all functions at the Circulation desk using the library's automated circulation system. Library Public Service Desk Assistants are responsible for making and implementing all decisions necessary to provide full operation of the University Library circulation desks at either McHenry or the Science & Engineering Library; ensuring Library security and patron safety; and resolving equipment and related problems. Library Public Service Desk Assistants collaborate with other staff members on projects and work needed to further the progress of the circulation services as well as participate in section-wide committees. All Circulation staff members are expected to adhere to and support the UCSC Principles of Community, which can be found here.
Pay, Benefits, & Work Schedule Salary Information: $24.88 - $28.58/Hourly. Salary commensurate with skills, qualifications and experience.
Check materials in and out, place holds, recalls, and searches; renew materials both in person and on the phone; assign barcodes to materials that have never been checked out by creating item records; answer phones, transfer calls and take messages; issue and update library cards to all patron categories; accept materials for reserves processing. Assist patrons in-person at our two service desks and virtually through email and live chat.
Inform patrons of library policies and demonstrate basic research methods; teach patrons how to locate materials within the local collection and teach patrons how to look up reserve materials; demonstrate placing of Interlibrary Loan requests; show patrons how to access their Interlibrary Loan accounts; identify and refer complex requests.
Printing and scanning: describe printing and scanning options to patrons, provide basic troubleshooting of ITS-managed equipment, and direct unresolved issues to ITS as needed. Provide patron education and support for microfilm readers and scanner.
40% - Student Supervision
Hire, train and supervise approximately 20 Student Assistants at the circulation desk. Schedule students on two (2) public service desks, oversee timesheet submissions, and evaluate students for merit recommendations. Implement orientation, training, and evaluation procedures for student workers. Provide clear job expectations for student workers and opportunities for leadership development of student employees. Monitor monthly student employee budget reports.
Provide support to students in other units during nights and weekends. Keep students motivated and busy. Provide a working environment where students can learn transferable job skills. Model professionalism and collaboration.
Manage Game Lab at the Science & Engineering Library with the help of a cross-departmental Video Game Team and a student assistant.
5% - Safety and Security
Maintain a clear understanding of, and ability to implement established library emergency procedures, follow specific lines of communication in the event of emergency; during evenings, nights, and weekends incumbent may be solely responsible for safety and security of building, collections, and patrons.
Complete library incident reports, noting that reports are of varying degrees of urgency. Perform all routines for the proper opening and/or closing of the buildings. When closing, make the library closing announcements, ensure the building is vacated and locked down. Coordinate communication with the CUHS/Community Safety Officer and/or Police Department student ambassadors during the evening hours.
5% - Other Duties as Assigned
Participate in US&RS department meetings and as appropriate attend Circulation, Collection Maintenance, Interlibrary Loan, and Reserves/Media unit meetings. Seek out and participate in recommended professional development opportunities. Participate in unit-wide initiatives. Assisting other units as necessary and participation in ad-hoc special projects as assigned.
Strong customer service experience.
Strong supervisory skills, including excellent communication, willingness to take initiative, and time management.
Demonstrated experience assigning, reviewing and following up on the work of others.
Previous library experience, especially with automated systems.
Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with staff, faculty, students, and the public.
Excellent verbal and written communication skills.
Ability to complete assignments with attention to detail and a high degree of accuracy.
Ability to establish priorities and manage multiple activities to meet unit, campus and university deadlines.
Able to work independently with minimal guidance and as part of a team.
Ability to perform multiple tasks simultaneously in a fast-paced environment with frequent interruptions and distractions.
Experience using computer applications, including word processing and strong keyboarding skills.
Ability to exercise discretion with regard to sensitive information.
Ability to make decisions following standard library policies and past precedents, recognize an emergency situation and take action based on agreed upon procedures.
Understanding of the ways that racism, ableism, and sexism appear in work environments; interest in fostering an inclusive environment that supports a sense of belonging.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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