The Patient Experience Representative will be responsible for:
Providing positive and effective customer service that supports departmental and hospital operations.
Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.
Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.
Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.
Greeting and directing patients, families and visitors.
Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.
Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.
Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues ; Following through on identified problems. Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.
Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.
Collecting, compiling and forwarding related documentation for reimbursement.
Reconciling payments and preparing deposits providing an accurate accounting of funds. Providing an accurate record of transactions in the Hospital systems. Facilitating and directing communication with Financial Counseling.
Transcribing types and proofreads correspondence, forms, reports, manuscripts and other materials involving complex scientific, technical and/or specialized terminology.
To qualify, you must have:
A high school level of educational development and 0- 1 years previous experience such as customer service, administrative, or experience in a health care setting.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
The ability to work with diverse internal and external constituencies.
**Tentative Schedule** Rotating shifts
WEEK 1 7a-7:30p Wednesday Thursday Saturday
WEEK 2 7a-7:30p Sunday Wednesday Friday
**Must be able to train 5 days/ week (Mon-Fri during the day/evening) for first six- eight weeks.
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender iden
Internal Number: 3152427
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.