Working at MIT offers opportunities, an environment, a culture - and benefits - that just aren't found together anywhere else. If you're curious, motivated, want to be part of a unique community, and help shape the future - then take a look at this opportunity.
CUSTOMER SERVICE REPRESENTATIVE , Facilities-Customer Service Center , to provide administrative support and coordination to the Customer Service Center. Will perform day-to-day operational services and ensure timely and accurate maintenance of the work tracking system while providing a high level of support and satisfaction for customers. Primary responsibilities include responding to customer inquiries and requests; maintaining computerized data reporting systems; monitoring, coordinating, and reporting multidivisional work; providing work status reports to internal and external customers; dispatching personnel; and assisting in administering customer surveys, distributing keys and performing other administrative duties as required.
REQUIRED : high school diploma or its equivalent; at least three years' experience in a customer service or facilities operations environment; ability to interact effectively with others, handle situations diplomatically, manage multiple priorities, and meet changing deadlines; strong interpersonal and customer service skills; initiative; willingness to develop an understanding of the division's goals in order to successfully complete tasks in an organized and methodical manner; excellent problem-solving skills; and above-average computer skills, proficiency with all Microsoft Office programs, and willingness to learn other programs. PREFERRED : post-secondary education and knowledge of SAP. Job #19875-5
The schedule for the position is Monday, Tuesday, Thursday, and Friday, 6:30 A.M. to 5:00 P.M.
MIT will conduct a background check (including checking criminal records) for finalists.
Internal Number: 19875
About Massachusetts Institute of Technology (MIT)
The mission of MIT is to advance knowledge and educate students in science, technology and other areas of scholarship that will best serve the nation and the world in the 21st century whether the focus is cancer, energy, economics or literature