The individual in this position functions in a medium technical capacity and is responsible for the development of long-term plans within their areas. The work is highly analytical, and the position is responsible for ensuring that day-to-day administration and support of the business-class critical client-server applications needs are met. This individual is required to have moderate technical knowledge in the following core areas of responsibility but not limited to: enterprise-level network services, firewall and VPN systems, intrusion detection and prevention systems, dynamic addressing and naming systems, load balancing systems, network access control systems, network monitoring, management, and reporting systems, and enterprise-level network systems or services that affect or influence the enterprise network infrastructure. The employee in this position is a skilled technical resource for other team members in the core areas of responsibility providing assistance with problems from medium complexity through analysis and problem resolution. This includes managing projects that have a high impact and complexity utilizing state of the art technologies. This position may also include organizing and coordinating the day-to-day work of student workers.
Duties include: The main responsibilities of this position provides the day-to-day administration, design, deployment, maintenance, automation, disaster recovery, and troubleshooting of various enterprise-level network services. Including, but not limited to the following enterprise-level network services: firewall and VPN systems, intrusion detection and prevention systems, dynamic addressing and naming systems, load balancing systems, network access control systems, network monitoring, management, and reporting systems, and enterprise-level network systems or services that affect or influence the enterprise network infrastructure.
This position will assist other support teams and university users with resolving difficult network and application data transport problems and will also be responsible for attending provisioning meetings to gather customer requirements, installing configurations into test and production environments, and obtaining final customer acceptance. This position will perform technical assistance in the resolution of service incidents and service requests and will focus on change, release, configuration, problem, and incident management processes as they relate to network management and security services. The employee must demonstrate the ability to quickly assess faults and take corrective action in a mission critical environment. The position also requires the ability to fully integrate multiple networking technologies into an enterprise class networking environment with the proven ability to work under pressure.
The employee in this position is responsible for forming and maintaining strategic technology contacts and partnerships with university departments, key technology suppliers, vendors and contractors. This position is responsible for the planning, cost containment, configuration, optimization, maintenance, security, and implementation of current and emerging technologies. It is also responsible for negotiating, procuring, and maintaining various support agreements and contracts.
Employees are required to adjust their standard work schedule to meet the requirements of their position, which includes and not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.
Duties require On-Call responsibilities.
Application Support: Function in an journey-level technical resource capacity concentrating in the primary systems in which they are responsible for which may include but is not limited to: various enterprise-level network services, firewall and VPN systems, intrusion detection and prevention systems, dynamic addressing and naming systems, load balancing systems, network access control systems, network monitoring, management, and reporting systems, and enterprise-level network systems or services that affect or influence the enterprise network infrastructure. The individual investigates and develops solutions to improve system and application performance. The person in this position is responsible for installing, configuring, monitoring, and maintaining a variety of networking products and associated management systems, and providing technical support on many network-related issues. Duties also include installing supported levels/releases of vendor supplied software and supported products; minimizing application unavailability to the end-user while maximizing available resources; providing a platform that is conducive to future technical enhancements; providing information to technical documentation staff regarding the use and procedures of the application; troubleshooting problems pertaining to systems; identifying conditions that impede optimum system performance; establishing security guidelines; setting access permissions; using all available resources to protect environment from potential security threats. Develop, propose, and implement solutions to increase system performance and effectiveness.
Network Monitoring, Management, Troubleshooting and Support: This individual is responsible for the monitoring, management, and troubleshooting of network resources. Understanding the underlying issues related to network and application connectivity problems and take action to prevent future occurrences. Diagnose and resolve upper-level network protocol problems involving a variety of network applications and operating systems. Communicate with team members, Supervisor and appropriate resources for issues that impact enterprise services. Assist internal and external clients and others with resolving general network-associated problems as needed. Provide management with reports of system resource utilization. Preparing network and operations documentation for distribution/use within ITCS, as well as individual end-users and departments.
Project Management: Demonstrate ability to manage projects that have medium complexity, often involving moderate changes to the environment or implementing new technologies. Some projects may require detailed planning with other teams throughout the organization or supporting vendors for technical support and recommendations. Demonstrate the ability for maintaining accurate project documentation, project priorities, providing status updates and ensuring projects are completed according to schedule. May receive goals and objectives from supervisor and proactively research and identify methods to attain them. May function as a project team leader for projects of medium complexity, and at times a project team member for other complex projects of different functional teams. Assist management with developing project budgets. Utilization of project management software and methodologies is required to manage projects.
Documentation, Professional Development and Administration: Individual must demonstrate excellent oral and written communication skills. Communication delivery methods will include but not limited to web pages, documents, presentations and formal and informal training sessions. Document recurring activities so that when the person in the position is not available, essential duties can be performed by another team member. Identifies needed knowledge, seeks out and applies that knowledge to changing client and campus needs. Assist Manager with administrative duties and miscellaneous functions including the routing of problems to the appropriate technical support level. Thoroughly documents assigned problem reports that have been resolved.
New Technology Exploration: Plan for the effective and efficient use of available technologies, as well as, new technologies as they are developed. Assists in developing solutions that that will offer efficiencies and enhancements for an evolving enterprise network infrastructure.
Disaster Recovery/Business Continuity (DR/BC): This individual is responsible for DR/BC planning, implementation, documentation, cross training of team members, and testing on a scheduled basis of systems in which they responsible for maintaining. Establish goals and actions in the implementation of DR/BC processes.
Other duties as directed.
Special Instructions To Application:
East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.
Applicants must be currently authorized to work in the United States on a full-time basis.
Master's degree and 1-2 years' experience; or a bachelor's degree and 2-4 years' experience: or an equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.
Full time or Part time: Full Time
Position Location (city): Greenville
Position Number: 500171
Organizational Unit Overview:
Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.
Networking Services is comprised of various primary support areas including: Network Architect. Network Analysis, Unified Communications, Network Infrastructure and Network Engineering. These five distinctly structured teams deliver university networking services, asset management control and loss prevention for mission critical network services and enterprise voice communications as well as provide consulting and troubleshooting support for faculty, staff, and medical clinics at East Carolina University. The services provided by the Network Services team include but are not limited to providing support for enterprise-level, mission-critical services, and technologies such as DHCP, DNS,VPN, Firewall, ACL, VoIP phone services, voice mail, call center solutions, network management, unified communication resources, cloud storage, email security, and as well as ensuring complete and accurate accounting and reporting for assets.
The functions provided by the Network Analysis team include but are not limited to: providing support for enterprise-level, mission-critical services and technologies such as, firewall and VPN systems, intrusion detection and prevention systems, dynamic addressing and naming systems, load balancing systems, network access control systems, network monitoring, management, and reporting systems, and enterprise-level network systems or services that affect or influence the enterprise network infrastructure. Consulting with and closely supporting the Network Engineering team during network outages to provide overall analysis of network logs and utilizing advanced tools and applications.
To be a national model for student success, public service and regional transformation, East Carolina University uses innovative learning strategies and delivery methods to maximize access; prepares students with the knowledge, skills and values to succeed in a global, multicultural society; develops tomorrow's leaders to serve and inspire positive change; discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond; transforms health care, promotes wellness, and reduces health disparities; and improves qualify of life through cultural enrichment, academics, the arts, and athletics. We accomplish our mission through education, research, creative activities, and service while being good stewards of the resources entrusted to us. East Carolina University delivers on the promise of opportunity. We open doors. We improve lives. We transform the present, and we discover the future. In these ways and more, we serve our community, our state, our nation and our world as together we reach toward our greatest potential. Tomorrow starts here.