The College of Veterinary Medicine invites applicants to apply for a new Referral Coordinator position located in the Small Animal Clinical Sciences Department. The primary purpose of this position is to provide a second dedicated person to act as liaison for referring veterinarians during the referral process. The Referral Coordinator fosters strong, cordial relationships between The University of Tennessee Veterinary Medical Center and Referring Veterinarians.
Updates and provides accurate estimates for examinations and procedures performed at University of Tennessee Veterinary Medical Center (UTVMC).
Educates Referring Veterinarians and their staff on proper referral procedures.
Assists in more complicated appointment scheduling including, but not limited to: urgent appointments, dual services appointments for the same patient on same visit, specific clinician/surgeon expertise, or if the Referring Veterinarian is unsure which clinic service should receive the patient.
Ensures follow-up communication is completed with the referring veterinarian by UTVMC clinicians/surgeons in a timely manner for cases seen through the Emergency Critical Care Service.
Verifies Primary/Referring Veterinarians are informed about deceased patients.
Forwards requests from Referring/Primary Veterinarians for patient updates to the appropriate individual.
Forwards professional consult requests from Referring Veterinarians to the appropriate individual or service.
Updates database of clinic and veterinarian contact information to assure prompt communication.
Develops internal protocols for best communication practices with the assistance of the Department Head and Clinic Director.
Verifies appropriate referral form and patient medical history has been requested.
Reviews paperwork for completion and request any missing information.
Assists in collection and dissemination of imaging when the Image Facilitator is unavailable.
Works closely with the Referral Director, Web Designer, and Graphic Designer to develop content for service information, pamphlets, brochures, guides, presentations, events and website content.
Updates official referral forms as necessary.
Recognizes and seizes opportunities to market services to Referring Veterinarians.
Meets with various SACS departments and services to market new treatment, procedure or surgery options offered.
May perform clinic visits to meet with Referring Veterinarians and their staff.
Documents feedback provided by Referring Veterinarians.
Provides initial assistance as needed.
Shares feedback to management at the request of the Referring Veterinarian.
Follows up with the Referring Veterinarian as necessary.
Determines if the feedback requires adjustment in current protocol. Engage with Deans, Department Head, Clinic Director and Referral Director to develop and implement revisions.
Knowledge, Skills, and Abilities Needed:
Expert knowledge of veterinary nursing. Excellent communication skills. Excellent judgment and decision-making skills. Strong organizational and time management skills. Ability to pay close attention to detail.
Internal Number: 220695
About Institute of Agriculture
The Institute’s four major units are the College of Agricultural Sciences and Natural Resources, the College of Veterinary Medicine, UT AgResearch and UT Extension. The Institute contributes to improving the quality of lives and enhancing the agricultural, economic, environmental and social well-being of Tennessee. Our clientele include students, families, farmers, 4-Hers, agribusiness and the general public.