Responsible for planning, implementing, and evaluating training programs. Act as campus liaison between Business Affairs and the Campus. Test, troubleshoot and identify solutions for system functionality issues with PeopleSoft, Information Technology and ServiceNow applications.
Develop, evaluate and conduct training classes for faculty and staff. Consult with department heads and other personnel to determine training needs. Plan training courses, update and maintain training material. Partner with Subject Matter Experts to understand and document business process needs and requirements. Provide end user support for use of PeopleSoft & ServiceNow applications. Act as Campus liaison communicating by phone, e-mail and in person for UT Arlington faculty and staff, utilizing Help Desk software to open and monitor incidents. Test system functionality, troubleshoot and identify system issues involving multiple systems including PeopleSoft FMS, PeopleSoft HCM, information technology applications and ServiceNow. Manage the Business Affairs learning management system to schedule classes, reflect registrants, attendees and course completion. Generate learning and development reports as needed. Follow up with training course attendees by providing and reviewing Class Evaluations. Performs other duties as assigned.
Bachelor's degree in a related field. Three (3) years of experience in training and development or the equivalent experience. Support level understanding of business applications or information technology systems. Proficiency with modular HR and Finance systems or information technology systems.
Bachelor's degree with four plus (4+) years of experience in training and development. Demonstrated proficiency in the use of current technologies, and strong oral and written communication skills. Critical thinking and emotional intelligence abilities are very beneficial. Knowledge, skills and abilities: Proficiency in Microsoft Office, learning or content management systems, information technology applications and systems, business or IT support background.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
Open Until Filled: No
Internal Number: 14724
About University of Texas at Arlington
With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.