Library Research and Access Services Clerk 1 Webster University
Position Number: S1041
Job Description Summary: The Resources & Access Services Clerk serves as the first point of contact for many of the library's users, creating a welcoming environment and providing exemplary service for students, faculty, and staff. Based at the library's first floor service desk during nights and weekends, the incumbent uses strong interpersonal communication and problem-solving skills to collaborate with other library staff to assist users with accessing library services and resources. As needed, is responsible for opening and closing the library. Assists Resources & Access Services staff with item reservations as well as loans to and from other libraries. When full-time staff are not available for consultation, the Resources & Access Services Clerk is empowered to work independently or in consultation with Research Services staff to resolve user questions and issues. Reports to the Director of Library Resources and Access Services.
Minimum Qualifications Two years of college coursework required. Library experience, preferably in providing direct services to the public. Communicates clearly and professionally in person, in writing, and over the phone. Ability to help supervise up to three student employees per shift. Ability to work independently and as part of a team. Ability to follow and create written procedures and routinely perform those procedures. Reliable and punctual. Experience using a range of basic computer programs and office equipment. Strong organizational and time-management skills. Strong written and oral communications skills. Self-motivated Patient Empathetic
Essential Duties 1. Works at the librarys first floor service desk at scheduled intervals and rotates coverage of the desk with other Resources & Access Services staff. Assists patrons in person and on the phone. Answers questions and directs patrons to appropriate location, personnel, or department. Is dependable when scheduled to open or close the library and follows established procedures. 2. Applies knowledge of the Librarys Sierra LIS (library information system) in order to help library users locate, request, and check out materials. Uses this same system to check in library materials, process materials, and to create and update patron records. 3. Supervises up to three Resources & Access Services student employees in routine activities including desk coverage, shelving, and shelf reading.4. Assists with filling Document Delivery and Interlibrary Loan requests using ILLiad.5. Assists with filling MOBIUS requests using the LIS to generate paging slips, pull materials, and process items. 6. Works with Research Services staff and Resources & Access Services student workers to troubleshoot and resolve problems with technology in the library. Follows standard procedures for reporting those problems to Webster IT, the Library E-resources ticket system, and the library staff when unable to resolve the problems. 7. Replaces paper and toner in both public and staff printers as necessary and follows established procedures for requesting new supplies of paper and toner. 8. Monitors the daily Library Conference Room event schedule in order to ensure that the Library Conference Room is set up for the next scheduled event. 9. Shelves materials, shelf reads, and helps conduct inventories. Communicates with supervisor and other library staff as needed regarding incidents occurring during shift.
Webster University is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to maintaining a culturally and academically diverse faculty and staff of the highest caliber. Accordingly, Webster University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, ethnicity, age, protected veteran or disabled status, genetic information, or any other characteristic protected by applicable law.
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With its home campus in St. Louis, Missouri, USA, Webster University comprises an action-oriented global network of faculty, staff, students and alumni who forge powerful bonds with each other and with their communities around the globe. Founded in 1915, Webster is a private non-profit university with students studying at campus locations in North America, Europe, Asia and Africa and in a robust learning environment online. The university is committed to ensuring high-quality learning experiences that transform students for global citizenship and individual excellence.