Location: Haverhill, MA Category: Professional Posted On: Fri Jul 16 2021 Job Description:
POSITION: Part-Time Student Ambassador: Peer Ambassador; Institutional Effectiveness Non-Unit Professional Position; 15 hours per week; Temporary Grant Funded Position through August 1, 2022; Haverhill campus.
Summary: Up to twelve students will be selected to join the team of paid NECC Student Ambassadors for the 2021-2022 Academic Year. The position will focus on answering student questions pertaining to online learning, proactively contacting an assigned student caseload via text message, and contacting students that are disengaged in their classes. Students will be selected to represent their Academic Division of the college (Health Sciences, STEM, Liberal Arts, Business, Professional Studies).
RESPONSIBILITIES: Responsibilities include but are not limited to:
Developing an introductory video for assigned students
Using a chat, email, phone, text, and/or Zoom to respond to student questions about how to use Blackboard
Conducting proactive outreach to students that have been reported by faculty as not engaging with their online class
Passing off advanced issues to appropriate areas of the college (IT, Library Support, Academic Coaching)
Identify opportunities to improve online student success through:
Marketing and other materials
Attending training for two weeks prior to the start of the semester (15 hours/week, beginning August 16, 2021)
Reporting timesheets electronically and activities to the Interim Director of Institutional Effectiveness
Strong problem-solving skills
Comfort with all modes of communication (email, texting, phone, Zoom, chat, Navigate)
Eagerness to help other NECC students succeed
Willingness to ask questions when stuck
Successful completion of at least one online course at NECC
Must be a student in good standing
Must have completed 15 credits at NECC
Must have and maintain a 2.70 GPA
Bilingual and Spanish speakers encouraged to apply
Experience working with and supporting a culturally diverse, urban population in a Hispanic-Serving Institution
NECC is a public, two-year college that offers comprehensive academic programs of study leading to the Associate in Arts degree, the Associate in Science degree and Certificates of program completion.Our dedicated teaching faculty accept with enthusiasm the challenge of responding properly to the differing backgrounds of their students and, at the same time, directing and leading them toward broader understandings. Our faculty are deeply involved in the planning of each class and in the achievement of each student, and are equally dedicated to personal achievement. As well as the specialized academic opportunities and tutoring that the college provides for our students, our faculty have the time and the commitment to advise as well as instruct students, and to provide support and encouragement.