The Mailman School of Public Health Office of IT seeks a student interested in working and learning in the area of online learning support. Working within the IT, under the direct supervision of IT???s Online Edu Support AV head, the position will assist in a range of technical support tasks.
Troubleshoot and correct technical issues that arise during live classes, whether with Zoom or in-person tech, such as projectors, podium PCs, etc., with minimal disruption to the learner experience
Work with AV to establish and roll out configuration standards for classroom hardware/software (Crestron panels, podium PCs, Zoom, Office 365, etc.) that reflect the most common faculty teaching use cases.
Assist with orienting faculty re: Zoom features such as polls, screen sharing, breakouts and whiteboards
Manage Zoom local device recordings and upload to CourseWorks (Canvas).
Assist faculty and students with microphones
Work with AV and desktop support to make sure classroom PCs are updated and fully functioning; mics are available and charged, mic stands are setup if needed, etc.
High School Graduate or equivalent required
Ability to troubleshoot basic audio, video & networking issues on common computing platforms
Desire to learn about online classroom tech and do some basic training
Familiarity with live conference meetings in Zoom or similar live conferencing platform
Experience working in Microsoft Teams or similar cloud-sharing and collaboration hubs (such as Youtube)
Calm and clear communicator
Professional and respectful demeanor
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 516296
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.