Rutgers, The State University of New Jersey, is seeking a Clinical Services Representative II for the department of Pediatrics pod at the Robert Wood Johnson Medical School.
The Clinical Services Representative II performs a variety of patient registration, billing and collection duties in support of department operations. Greets and registers patients, schedules appointments, responds to routine inquiries regarding a number of operating and billing issues, receives patient payments and performs routine bookkeeping tasks.
Among the key duties of this position are the following:
Answers routine inquiries regarding physician's qualifications, available appointment times, and directions to facility, etc., in accordance with written policies.
Provides physician information and referrals for care to patients, in a courteous and professional manner utilizing referral service software.
Utilizes computer to process full registration information for new patients, including accurately collecting and verifying insurance information.
Answers routine inquiries with regards to status of patient billing, insurance payments, etc., in person in writing or by telephone while maintaining for patient confidentiality.
May work in varied clinic assignments or in support of back office operations, as required by business and operational considerations.
Required Knowledge, Skills, and Abilities:
Prior experience accessing and retrieving information from a computer database.
Knowledge of medical terminology.
Ability to understand and follow oral and written instructions.
Strong oral and written communications skills.
Ability to work in a stressful environment while maintaining a professional demeanor and customer service orientation.
Basic word processing and computer skills.
At least two (2) years of relevant experience in a physician's office or other medical office setting.
Familiarity with billing and collections software.
Prior experience in billing and collections or other business oriented processes.
Physical Demands and Work Environment:
Physical Demands:Standing, sitting, walking, talking or hearing. No special vision requirements. Ability to lift or exert force up to 25 lbs.
Work Environment: Office environment. Moderate noise.
Must be able to travel to multiple sites.
Posting Number: 21ST1919
Location: Downtown New Brunswick
Internal Number: 136887
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.